Business Support Administrator

HCRG Care Group; Chippenham; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading healthcare organization is seeking a Business Support Administrator to join their team in Chippenham. The role involves providing essential administrative support, ensuring excellent customer service, and contributing to a high-performing team focused on community health. Ideal candidates will possess strong organizational skills, a caring attitude, and proficiency in Microsoft Office. This position offers a supportive environment with opportunities for professional development and various employee benefits.

Benefits

Access to group pension

Free tea, coffee, and milk

Discounts on everyday purchases

Access to wages as earned

Mental and physical wellbeing support

Career coaching and counselling

Opportunities for continuing professional development

Qualifications

• Experience in a busy, customer-facing environment.
• Good initiative and time management.
• Experience in minute-taking is an advantage.

Responsibilities

• Provide business support to services and process referrals.
• Direct calls and correspondence to services.
• Arrange appointments and signpost for service users.

Skills

Organisational Skills

Customer-Service Skills

Telephone Manner

Decision Making

Tools

Microsoft Office

Job description

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Job Introduction

Are you a caring and enthusiastic Administrator looking to join an organisation focused on professional growth and development, whilst ensuring you feel valued each and every day?

Job Introduction

Are you a caring and enthusiastic Administrator looking to join an organisation focused on professional growth and development, whilst ensuring you feel valued each and every day?

As a Business Support Administrator within HCRG Care Group, you will join a team who are focused on clinical excellence and delivering a high level of customer service to children, young people and their families across Wiltshire. Our aim isto really make our service-users and staff feel the difference.

Main Responsibility

Your days will be rewarding and varied. Duties include providing business support to services, processing referrals through the Single Point of Access (SPA), directing calls and correspondence to services across Wiltshire, all within a busy administration team who arrange appointments and signposting for children and young people, their families and other service users. You will be based primarily in our Greenways Office Hub, Chippenham.

The Ideal Candidate

You will ideally have experience of administrative work in a busy, customer facing environment. You will show good initiative and decision making, with the ability to manage your time and to prioritise your workload. The position requires someone who has good organisational skills whilst having a flexible approach to your work demands. Having a caring and understanding personality, you will have a good telephone manner with good customer-service skills. Experience in minute-taking will be an added advantage.

You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.

Package Description

As a Business Support Administrator, you’ll be part of our dynamic team at our Greenways Office Hub, Chippenham. You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• The post is for 37 hours per week, Monday to Friday.
• Pro rata salary of £23875
• Access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open and just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
  
  

About The Company

We change lives by transforming health and care.

Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

Attached documents

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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