Business Support Administrator

Kings Security; Bradford; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in the security sector is seeking a Business Support Administrator to join their dynamic team in Bradford. You will serve as the first point of contact for customers, ensuring effective administration and collaborating closely with the Account Managers to enhance customer service and account profitability. This role requires strong communication skills and the ability to manage tasks efficiently in a fast-paced environment.

Benefits

Supportive and Collaborative Environment

Company Health Care Plan

Company Pension

Life Insurance

25 days holiday plus Bank Holidays

Development Opportunities

Referral Scheme

Employee Recognition Scheme

Employee Benefits Programme

Cycle to Work Scheme

Wagestream – Get instant access to wages

Qualifications

• High level of numeracy and attention to detail.
• Excellent administrative skills and Microsoft Office knowledge.
• Ability to communicate effectively to technical and non-technical clients.

Responsibilities

• General administrative duties and preparing jobs for invoicing.
• Logging service calls and keeping the CRM system updated.
• Liaising with customers and account managers to resolve issues.

Skills

Numeracy

Accuracy

Attention to detail

Multi-tasking

Time-management

Communication

Customer facing skills

Tools

Microsoft Teams

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Social network you want to login/join with:

Business Support Administrator, Bradford

col-narrow-left

Client:

Kings Security

Location:

Bradford, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

99fcda934b5a

Job Views:

6

Posted:

29.05.2025

Expiry Date:

13.07.2025

col-wide

Job Description:

Job Description

Key Purpose of the Job:

We are seeking a confident and dynamic individual to join our Business Support team, working in a fast-paced environment you will be the first point of contact for customers, you will need to ensure all administration tasks are completed within set time frames and you will also be working with Account Managers to address, identify and resolve issues affecting customer service and account profitability.

Key Job Responsibilities:

• General administrative duties
  
• Preparing completed jobs for invoicing purposes - via our CRM system.
  
• Assisting Installation team by preparing Installation packs for key customer
  
• Logging of Service/Installation calls on our CRM system.
  
• Working from various databases - Protean, Web based programs, MS Office.
  
• Keeping our CRM system information up to date. Creating, updating, and closing customer accounts.
  
• Chasing of Installation and Service departments to make sure jobs are complete within timeframes and Customer SLAs.
  
• Development of relationships and point of contact with key customer - liaising directly via e-mail and telephone.
  
• Working alongside the client Account Managers/key stakeholders to address, identify and resolve issues affecting customer SLA’s and account profitability.
  
• Liaising with various department within business to create reports from our CRM system for our clients.
  
• Liaising with Customer Service department to aid in resolving any Customer complaints.
  
• Assisting credit control on account queries
  
• Provide annual leave cover for wider Departmental team when required.
  

Requirements

Essential requirements for the job:

• High level of numeracy, accuracy and attention to detail.
  
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
  
• Proactive approach to meeting the demands of key customers.
  
• Excellent working knowledge of Microsoft Teams, Word, Excel and PowerPoint.
  
• Excellent administrative skills
  
• Ability to work on an individual basis as well as part of a team.
  
• Ability to communicate effectively to both technical and non - technical clients.
  
• Excellent use of written and spoken English language
  
• Customer facing skills in regular administration and Invoicing reviews.
  

Desirable requirements for the job:

• Ability to be able to Problem Solve
  
• Previously worked in an Administration role
  

When Kings carry our recruitment we do so as an Equal Opportunities Employer.

Benefits

Benefits Include:

• Supportive and Collaborative Environment
  
• Company Health Care Plan
  
• Company Pension
  
• Life Insurance
  
• 25 days holiday plus Bank Holidays
  
• Development Opportunities
  
• Referral Scheme
  
• Employee Recognition Scheme
  
• Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs
  
• Cycle to Work Scheme
  
• Wagestream – Get instant access to your wages through our financial wellbeing tool.
  

Requirements
admin