OCS Business Support Administrator

NHS; Manchester; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading NHS Trust is seeking a Business Support Administrator to join the outpatient clinical service unit in Manchester. The role involves managing processes, supporting the operational team, and providing administrative assistance, ensuring high standards of service for patients and clinicians alike. Ideal candidates should have strong communication skills, IT proficiency, and relevant administrative experience. This permanent role offers various working patterns and aims to enhance operational efficiency within the service.

Qualifications

• Experience in administration processes and coordinating activities.
• Ability to prioritize, organize, and co-ordinate tasks effectively.
• Willingness for continuing professional development.

Responsibilities

• Support the outpatient booking and scheduling team.
• Manage queries from patients and clinicians.
• Implement new administrative policies and procedures as required.

Skills

IT skills and knowledge of software packages

Customer Care

Communication

Organizational skills

Education

NVQ 3 in administration

GCSE grade A-C in Maths and English

Job description

Job summary

The successful candidate will need to be highly organised, proactive and be able to manage a number of processes/systems on a day to day basis whilst dealing with queries from patients and clinicians. An emphasis on Data Entry and accuracy.

The successful candidate will be required to support the operational team with defined projects that enable a comprehensive and cost-effective services within the Outpatient Clinical Service Unit by providing both analytical and administrative support.

The successful post holder will support a busy outpatient booking and scheduling team, responsible for high volumes of appointments - we are looking for candidates who possess strong customer service skills and are adaptable in their ways of working.

As a Business Support Administrator we hope to provide candidates with an array of opportunities to support different functions within the CSU which also include:

1) Supporting with the Diabetes High Cost Consumables/Pump Procurement Process ensuring patients receive their Diabetes treatment in the timeframes set out by NICE Guidelines whilst working collaboratively with colleagues, partners and other stakeholders to improve upon existing processes and providing a cost effective service.

2) Support with front of house/reception cover as and when required

3) Provide administrative support/cover for the Specialist Medicine Day Unit

For a more detailed look at the duties/tasks please review the Job Description or get in touch!

Main duties of the job

To the day to day running of the business support function within the Diabetes, Endocrinology, Metabolism, Lipids, Rheumatology, Clinical Immunology & Allergy and Specialist Medicine Delivery Unit), working on own initiative, ensuring tasks are completed to the required standards and timescales.

Implement new administrative policies and procedures as required.

To deal with queries and requests, offering a professional service & handling requests in a timely and appropriate manner.

To work with the team to support the full range of finance transactions required including resolving queries and issues.

About us

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Details Date posted

05 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year Per Annum

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working, Compressed hours

Reference number

349-MRI-7111701-RL4

Job locations

Manchester Royal Infirmary

Manchester

M139WL

Job description Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail] looking forward to hearing from you!

Job description Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail] looking forward to hearing from you!

Person Specification Knowledge Requirements Essential

• IT skills and knowledge of software packages
• Working knowledge of the requirements of the Data Protection Act

Qualifications Academic/ Professional Essential

• NVQ 3 (or equivalent level knowledge) in administration
• GCSE grade A-C or equivalent in Maths and English

Experience Essential

• Experience of administration processes
• Experience of coordinating activities and resources
• Experience of presenting information to support decision-making.
• Experience of demonstrating and guiding others on standard procedures and processes

Desirable

• Knowledge of financial systems and administrative systems, processes and procedures and ability to apply these consistently.
• Customer Care training
• Experience of using Integra

Personal attributes Essential

• Willingness to undertake continuing professional development.
• Ability to work independently, resolve issues using own initiative whilst seeking support from supervisors appropriately as needed.
• Ability to receive and relay information and data in a clear, precise, and timely manner.
• Ability to communicate effectively, providing and receiving sensitive information either verbally or in writing, sometimes to aggressive or upset people.
• Ability to prioritise, organise and co -ordinate tasks.

Person Specification Knowledge Requirements Essential

• IT skills and knowledge of software packages
• Working knowledge of the requirements of the Data Protection Act

Qualifications Academic/ Professional Essential

• NVQ 3 (or equivalent level knowledge) in administration
• GCSE grade A-C or equivalent in Maths and English

Experience Essential

• Experience of administration processes
• Experience of coordinating activities and resources
• Experience of presenting information to support decision-making.
• Experience of demonstrating and guiding others on standard procedures and processes

Desirable

• Knowledge of financial systems and administrative systems, processes and procedures and ability to apply these consistently.
• Customer Care training
• Experience of using Integra

Personal attributes Essential

• Willingness to undertake continuing professional development.
• Ability to work independently, resolve issues using own initiative whilst seeking support from supervisors appropriately as needed.
• Ability to receive and relay information and data in a clear, precise, and timely manner.
• Ability to communicate effectively, providing and receiving sensitive information either verbally or in writing, sometimes to aggressive or upset people.
• Ability to prioritise, organise and co -ordinate tasks.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Manchester University NHS Foundation Trust

Address

Manchester Royal Infirmary

Manchester

M139WL

Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)

Employer details Employer name

Manchester University NHS Foundation Trust

Address

Manchester Royal Infirmary

Manchester

M139WL

Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)