UK Contracts & Growth Operations Lead

Kinara Group; Milton Keynes; On-site; GBP 50,000 - 80,000; Full time

Job summary

Kinara Group is seeking a Contracts & Business Support Lead to help grow its UK business by coordinating commercial, contractual, and operational activities across sales, applications, service and HQ functions. The role will act as a central point of contact to ensure contracts, tenders, projects, and customer requirements are managed effectively.

As the business scales, the role will help establish structured processes and governance to support a strong customer experience while driving

Responsibilities

• Manage UK sales and service contracts, including review, administration, tracking, and renewals.
• Coordinate UK tender submissions, managing timelines, documentation, stakeholders, and compliance.
• Support commercial governance, pricing, and contractual terms.
• Support HQ Finance with credit collections and overdue payments.
• Coordinate internal projects, installations, implementations, and cross-functional activities.
• Track project progress, risks, dependencies, scheduling, and resource requirements.
• Maintain clear communication across internal teams and customers.
• Act as the UK point of contact for customer care and service coordination.
• Liaise with HQ teams across customer care, logistics, finance, and product management.
• Support customer queries, order issues, service enquiries, and escalations.
• Handle incoming UK service enquiries via email and phone.
• Follow up on overdue customer payments in coordination with Finance.
• Identify opportunities to improve processes and operational efficiency.
• Implement structured ways of working across the UK business.
• Support compliance with internal policies and external requirements

Job description

Kinara Group is seeking a Contracts & Business Support Lead to help grow its UK business by coordinating commercial, contractual, and operational activities across sales, applications, service and HQ functions. The role will act as a central point of contact to ensure contracts, tenders, projects, and customer requirements are managed effectively.

As the business scales, the role will help establish structured processes and governance to support a strong customer experience while driving