Business Services Support Officer

The Active Learning Trust Limited; March; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The Active Learning Trust invites applications for a highly organised Business Services Support Officer. Hybrid working with some travel to Trust schools. The role covers admissions, exclusions, complaints, compliance and information governance, delivering efficient, compliant and responsive support across our Trust.

Salary for ALT Grade F is £29,071 to £31,015 FTE. This permanent, full-time post welcomes term-time candidates and emphasizes accuracy, customer service, and strong administrative

Qualifications

• Highly organised administrator with excellent attention to detail.
• Experience supporting admissions, exclusions, complaints and information governance.
• Strong judgement and customer-focused service mindset.

Responsibilities

• Support Trust-wide admissions and exclusions processes, ensuring statutory requirements and deadlines are met.
• Administer and monitor complaints, providing accurate records and procedural support.
• Coordinate data protection activity, including Subject Access Requests (SARs) and Freedom of Information (FOI) requests.
• Undertake compliance checks, maintain records and support regulatory monitoring across Trust schools.
• Provide high-quality administrative support, including meeting coordination, record management, reporting and stakeholder liaison.

Job description

Location: Hybrid working - includes some travel to Trust schools

Contract: Permanent, Full-time

Applications are also invited from those seeking term-time only - please ensure to include your preference within your application form.

Salary (FTE): ALT Grade F - £29,071.00 to £31,015.00

Helping our schools run effectively through excellent business support.

We are looking for a highly organised Business Services Support Officer to play a key role in delivering efficient, compliant and responsive support across the Active Learning Trust. Working closely with schools, colleagues and external stakeholders, this varied role spans admissions, exclusions, complaints, compliance and information governance, helping ensure important processes are managed with accuracy and care. This is an opportunity to contribute to the smooth running of our schools while supporting services that directly impact children, families and communities. We are seeking someone who combines strong administrative skills with excellent attention to detail, sound judgement and a commitment to providing a professional and customer-focused service.

Summary of Key Responsibilities

• Support Trust-wide admissions and exclusions processes, ensuring statutory requirements and deadlines are met.
• Administer and monitor complaints, providing accurate records and procedural support.
• Coordinate data protection activity, including Subject Access Requests (SARs) and Freedom of Information (FOI) requests.
• Undertake compliance checks, maintain records and support regulatory monitoring across Trust schools.
• Provide high-quality administrative support, including meeting coordination, record management, reporting and stakeholder liaison.

Contact

If you would like an informal discussion about the role, or for more information, please contact Karen Jarvis, Head of Business Services at: [e-mail]

All appointments will be subject to pre-employment checks including the taking of satisfactory references and enhanced criminal record clearance in line with the need to create and maintain a safe culture.

The Active Learning Trust reserves the right to interview and appoint prior to the advert closing date. With this in mind, we encourage you to apply as soon as possible.

To ensure we recruit and retain the best talent, all new employees recruited to the Active Learning Trust (leadership, teaching and support staff) will be subject to a 4 months' probation period at the start of their employment. This policy aims to assess new employees' alignment with our culture, teaching standards, and student needs. It is designed to foster success; with regular evaluations and support mechanisms in place, helping us to identify and nurture talent.

We value diversity and welcome applications from all, including those with protected characteristics under the Equality Act.