Communications Manager - Member & Employee Communications

PPL UK; Greater London; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Global remote weeks

Early Friday finishes

Private medical insurance

Life assurance

Health cash plan

Music activity allowance

Free breakfasts

Retail discounts

Season ticket loan

Industry events

Annual bonus

Job summary

PPL UK is looking for a Communications Manager to develop and deliver audience-led plans for members and employees, shaping messages across channels and campaigns. You will partner with stakeholders, craft clear content, and use insight to measure impact, helping improve member experience and internal culture.

The role supports a collaborative, value-driven environment with hybrid working and music-industry engagement opportunities.

Qualifications

• Proven experience in audience-led internal communications.
• Strong storytelling, writing and editing skills.
• Ability to use insight and data to measure outcomes.

Responsibilities

• Develop and deliver audience-led communication plans and campaigns for members and employees.
• Build trusted stakeholder relationships and advise on effective approaches.
• Plan and deliver engaging internal communications supporting organisational priorities.

Skills

Audience insights

Stakeholder management

Content creation

Internal communications

Job description

• Develop and deliver audience-led communication plans, campaigns, messaging and content for members and employees
• Build trusted stakeholder relationships, offering clear advice and constructively challenging requests where a different approach will achieve better outcomes
• Partner with project teams, business areas and subject‑matter experts to clarify objectives, audiences, messages, channels and measures of success
• Plan and deliver engaging internal communications that support organisational priorities, employee engagement and leadership communications, including leading communications for assigned change and improvement initiatives
• Work with the Member Experience Manager to create coordinated, accessible updates that improve the member journey and demonstrate the value PPL creates
• Own the employee and member communications calendar, sequencing activity, managing dependencies and identifying and escalating communication risks or capacity constraints early
• Create high‑quality content across channels, including presentations, briefings, videos, campaigns and employee engagement materials
• Set clear objectives and use audience insight, engagement data and feedback to evaluate effectiveness and continuously improve
• Experience communicating business improvement, process change or transformation to internal and external audiences
• A track record of developing and delivering communications plans and campaigns that support organisational objectives
• Excellent writing, editing and storytelling skills, with the ability to make complex information clear and compelling
• Strong stakeholder management, influencing and relationship‑building skills, with the confidence to challenge constructively
• Excellent planning, prioritisation and project management skills, with the ability to manage competing demands, dependencies and deadlines
• A strategic, audience‑led approach combined with attention to detail and a hands‑on delivery style
• Confidence using insight, data and feedback to set measures, evaluate outcomes and inform improvements
• Experience in a member, customer or service‑focused organisation would be an advantage

PPL is the UK music licensing organisation for over 150,000 performer and recording rightsholder members. Our purpose is to ensure that our members' talent and investment is fairly rewarded when their recorded music is played.

The Communications team shapes PPL's voice and helps bring our purpose to life. We build PPL's external profile, create clear and valuable communications for our members, and support a positive internal culture where employees feel informed, connected and engaged.

What you'll be doing At PPL, improving the experience of our members and our employees sits at the heart of everything we do. As Communications Manager, you'll work with the Senior People Communications Manager and stakeholders across the organisation to plan and deliver clear and inclusive audience‑led communications that support PPL's priorities, employee and member experience ambitions. Acting as a trusted communications partner, you'll combine strategic thinking with hands‑on delivery, shaping messages, advising stakeholders, managing priorities and using insight to strengthen results.

When you join us at PPL, you'll become part of a community united by a love for music and a mission to make a difference by championing music rights.

Some key perks include:

• Hybrid working and flexible working hours
• Work from anywhere in the world for up to two weeks per year
• Early finishes on Fridays during the summer months
• Private medical insurance, life assurance and a health cash plan
• An annual allowance towards your favourite music activity
• Free healthy breakfasts and fresh fruit every day
• Exclusive retail and gym discounts to support your wellbeing
• Season ticket loans
• Regular socials and music industry events
• Annual non‑contractual bonus

Equity, Diversity and Inclusion at PPL

At PPL, we believe in fairness and in creating a working environment that respects all lived experiences. We are proud to represent musicians and performers from every section of society and are committed to cultivating a workplace where everyone feels welcome, valued and able to thrive in a safe and trusted space.