Business Support Officer

Hurst Green; Dudley; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Dudley Council is seeking an enthusiastic and experienced administrator to join the Family Help Team as a Business Support Officer. This is a key role within Children’s Services, supporting Social Workers with uploading case information and assisting with processes to help achieve the best outcomes for children and young people.

The post will provide administrative support to the service, including convening and minuting various Child Protection and legal meetings, mailbox management, data

Qualifications

• Strong administrative experience and ability to manage confidential information.
• Desirable qualification: NVQ Level 3 in Business Administration or equivalent.
• Ability to work accurately under pressure with high attention to detail.

Responsibilities

• Convene and minute strategy discussions, legal meetings, workbooks, and other service meetings.
• Ensure timely completion of service processes in line with statutory requirements.
• Handle highly sensitive information with professionalism and confidentiality.
• Support coordination and administration of meetings and related processes.
• Maintain and update information across key systems.
• Liaise with colleagues, partners, and agencies to support service delivery.

Skills

Administrative experience

Attention to detail

Communication skills

IT systems proficiency

Written documentation

Education

NVQ Level 3 in Business Administration

Tools

MS Office

Mailbox management

Data entry

Job description

The following content displays a map of the jobs location - Cable Plaza, Waterfront West, Brierley Hill, Dudley

£25,583 to £25,989 - salary subject to experience

£25,583 to £25,989 - salary subject to experience

Working Hours:

37

Location:

Cable Plaza, Waterfront West, Brierley Hill, Dudley

Closing Date:

02/09/2026

Job Type:

Social Care – Children

Sector:

Local Councils

Business Unit:

Children's Services

Job Introduction

We are seeking an enthusiastic and experienced administrator to join the Family Help Team as a Business Support Officer. This is a key role within Children’s Services, supporting Social Workers with uploading case information and assisting with processes to help achieve the best outcomes for children and young people.

The post will provide administrative support to the service, including convening and minuting various Child Protection and legal meetings, mailbox management, data entry, and general administrative duties, often involving sensitive and confidential information.

Working with a high degree of autonomy, you will manage your workload effectively and ensure all processes are completed within required timescales. This role offers an agile working style, with a mixture of home and office-based working.

Key Responsibilities

• Convene and minute strategy discussions, legal meetings, workbooks, and other service meetings


• Ensure the timely completion of service processes in line with statutory requirements


• Handle highly sensitive information with professionalism and confidentiality


• Support the coordination and administration of meetings and related processes


• Maintain and update information across key systems


• Liaise with colleagues, partners, and agencies to support service delivery

We are looking for someone with strong administrative experience who can work accurately and maintain attention to detail under pressure. You will be highly organised, able to manage competing priorities, demonstrate excellent communication and interpersonal skills, and be confident using a range of IT systems and producing written documentation to a high standard.

A relevant qualification (e.g. NVQ Level 3 in Business Administration or equivalent) is desirable, along with a commitment to ongoing professional development.

Workplace Attendance: Working in the office 3+ days a week (pro-rata) or onsite full time.

Workplace Attendance: Working in the office 3+ days a week (pro-rata) or Onsite full time

So that we can demonstrate Dudley’scommitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates . Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application .

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough .

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or [e-mail] who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via [e-mail]

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness . The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so .

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications