Business Service Manager

JR United Kingdom; Sheffield; On-site; GBP 50,000 - 56,000; Full time

Job summary

A leading organization is seeking a Business Service Manager to oversee service agreements and ensure quality services for Counter Terrorism Policing. This role involves collaboration with internal teams and vendors, focusing on IT service management to support national security efforts. The position offers career progression and a commitment to diversity.

Benefits

Civil Service Pension

Professional Development Opportunities

Qualifications

• Experience with ITIL service management processes.
• Technical knowledge of IT hardware and monitoring tools.

Responsibilities

• Manage service level agreements and operational agreements.
• Support service delivery and monitor services.

Skills

Communication

Relationship Building

Tools

ITIL

Cisco

Microsoft Technologies

Job description

Social network you want to login/join with:

Business Service Manager, Sheffield, South Yorkshire

Client:

Reed - UNLIMITED

Location:

Sheffield, South Yorkshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

6

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, including allowances totaling £2,928. The breakdown is a basic salary of £50,531, increasing annually up to £55,103, plus a location allowance of £1,928 and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) relies on high-performing individuals. As a Business Service Manager, you will manage service level agreements, operational agreements, and underpinning contracts to ensure high-quality services supporting CTP's mission to keep the country safe. Join us and contribute to national security.

You will be part of the Customer Service Centre (CSC), providing national IT services. Your role involves working with internal teams and third-party vendors to support service delivery, monitor services, produce management reports, track service levels, and hold review meetings.

Required experience includes ITIL service management processes such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. Technical knowledge should cover IT hardware, Cisco and Microsoft technologies, data centre management, and monitoring tools. Strong communication and relationship-building skills are essential.

We value diversity and are committed to an inclusive workforce reflecting the communities we serve.

Benefits include a competitive salary, Civil Service pension, and opportunities for professional development. This role offers a chance for career progression.

How to apply

Click the "apply now" button below to start your application. Submit a comprehensive CV, Personal Statement, and online application form. Your Personal Statement should explain your interest and suitability for the role. Ensure documents are saved in PDF or Word format, labeled clearly.

Application deadline: 23:55 on 27th May 2025

We encourage applications from diverse backgrounds, including people with disabilities, ethnic minorities, and women. We are committed to reasonable adjustments during the recruitment process to support disabled applicants.