Business Service Manager

JR United Kingdom; Chesterfield; On-site; GBP 50,000 - 56,000; Full time

Job summary

A leading organization in Counter Terrorism Policing is seeking a Business Service Manager to oversee service agreements and ensure high-quality IT services. The role involves collaboration with internal teams and suppliers to enhance service delivery. Candidates should possess strong ITIL knowledge, technical expertise in Cisco and Microsoft technologies, and excellent communication skills. This position offers a competitive salary and opportunities for career development.

Benefits

Civil Service pension

Career development opportunities

Qualifications

• Experience with ITIL processes: Service Level Management, Supplier Management.
• Comfortable making decisions in a busy service environment.

Responsibilities

• Manage service level agreements and operational level agreements.
• Monitor and manage services, produce management reports, track service levels.

Skills

ITIL service management

Strong communication

Relationship-building

Tools

Cisco

Microsoft technologies

Infrastructure monitoring tools

Application monitoring tools

Job description

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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, which includes allowances totaling £2,928.

The salary breakdown is as follows: £50,531 basic salary (which will increase annually until reaching the top of the scale at £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) depends on high-performing individuals daily. As a Business Service Manager, you will manage service level agreements, operational level agreements, and underpinning contracts to ensure CTP receives consistent, high-quality services. Your work will support CTP's mission to keep the country safe. Join our team and help protect the UK.

You’ll be part of the Customer Service Centre (CSC), providing national IT services for CTP. You’ll work closely with internal teams and third-party suppliers to support the delivery of service level agreements and ensure they are met.

Daily responsibilities include monitoring and managing services by producing management reports, tracking service levels, conducting service reviews with stakeholders, and liaising with customers and users to identify opportunities for improvements.

Required experience includes ITIL service management processes such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. You should be comfortable making decisions in a busy service environment.

Your technical knowledge should encompass IT hardware, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Strong communication and relationship-building skills are equally important.

We value diversity and are committed to reflecting the communities we serve. We encourage applications from all backgrounds, especially from people with disabilities, long-term conditions, ethnic minorities, and women.

Benefits include a competitive salary, Civil Service pension, and opportunities for career and professional development. If you are looking to progress, this is an outstanding opportunity.

How to apply

To start your career at the Met, click the "apply now" button below. Your application should include a comprehensive CV, a Personal Statement explaining your interest and suitability, and an online application form. Save your documents in PDF or Word format, clearly labeled as CV and/or Personal Statement. Do not submit multiple copies of your CV.

Application deadline: 23:55 on 27th May 2025

The Met is committed to being an equitable and inclusive employer. We encourage applications from diverse backgrounds, including disabled people, ethnic minorities, and women. As a Disability Confident employer, we ensure reasonable adjustments are made during recruitment. Please specify any adjustments needed in your application. All information will be kept confidential.