Business Service Manager

JR United Kingdom; Preston; On-site; GBP 53,000 - 56,000; Full time

Job summary

A leading organization is seeking a Business Service Manager to oversee service agreements and ensure high-quality IT services for Counter Terrorism Policing. The role involves collaboration with teams and vendors, requiring strong ITIL process knowledge and communication skills. This position offers a competitive salary and opportunities for professional development.

Benefits

Civil Service pension

Professional development opportunities

Qualifications

• Experience with ITIL service management processes required.
• Strong communication and relationship-building skills essential.

Responsibilities

• Manage service level agreements and operational level agreements.
• Collaborate with internal teams and third-party vendors.
• Produce management reports and identify improvement opportunities.

Skills

Service Level Management

Supplier Management

Service Reporting

Change Management

Problem Management

Communication

Relationship Building

Tools

IT hardware

Cisco

Microsoft technologies

Data Centre Management

Monitoring and Automation Tools

Job description

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Business Service Manager, Preston, Lancashire

Client: Reed- UNLIMITED

Location: Preston, Lancashire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: Starting at £53,459, including allowances of £2,928, with an annual increase towards a top scale of £55,103. Additional allowances include a location allowance of £1,928 and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) relies on high-performing individuals. As a Business Service Manager, you will manage service level agreements, operational level agreements, and underpinning contracts to ensure high-quality services supporting CTP's mission to keep the country safe. Join our team to help protect the UK.

You will work at the Customer Service Centre (CSC), providing national IT services for CTP. Your role involves collaborating with internal teams and third-party vendors to deliver and monitor service levels, producing management reports, and identifying opportunities for improvement.

Required experience includes ITIL service management processes such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. Technical knowledge should encompass IT hardware, Cisco and Microsoft technologies, data centre management, and monitoring and automation tools. Strong communication and relationship-building skills are essential.

We value diversity and are committed to inclusive recruitment. This role offers a competitive salary, a Civil Service pension, and opportunities for professional development. If you are looking to advance your career, this is a great opportunity.

How to apply:

Click the "apply now" button below. Submit a comprehensive CV, a Personal Statement explaining your interest and suitability, and an online application form. Save your documents in PDF or Word format, labelled as CV and Personal Statement.

Application deadline: 23:55 on 27th May 2025.

The Met Police is committed to diversity and inclusion, encouraging applications from all backgrounds, particularly from disabled people, ethnic minorities, and women. We are a Disability Confident employer and will make reasonable adjustments during recruitment to support applicants with disabilities.