Business Service Manager

JR United Kingdom; Basingstoke; On-site; GBP 50,000 - 56,000; Full time

Job summary

Join a leading organization as a Business Service Manager in Counter Terrorism Policing, where you will manage service agreements and ensure high-quality services to support national security. This role requires strong ITIL knowledge and excellent communication skills. Enjoy a competitive salary and benefits while contributing to a vital mission.

Benefits

Pension

Development Opportunities

Qualifications

• Experience with ITIL service management processes.
• Strong communication and relationship-building skills.

Responsibilities

• Manage service level agreements and operational agreements.
• Monitor and manage services through effective management reports.
• Liaise with customers and users to identify opportunities for improvement.

Skills

Service Level Management

Supplier Management

Service Reporting

Change Management

Problem Management

Communication

Relationship Building

Tools

Cisco

Microsoft Technologies

Infrastructure Monitoring

Application Monitoring

Job description

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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, which includes allowances totaling £2,928.

The salary breakdown is as follows: £50,531 basic salary (which will increase annually until reaching £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) relies on high-performing individuals daily. As a Business Service Manager, you will manage service level agreements, operational level agreements, and underpinning contracts to ensure CTP receives consistent, high-quality services. Your work will support CTP's mission to keep the country safe. Join our team and contribute to national security.

You will be part of the Customer Service Centre (CSC), which provides national IT services for CTP. You will work closely with internal teams and third-party suppliers to support the delivery of service level agreements, ensuring they are met.

Your daily responsibilities include monitoring and managing services through effective management reports, tracking service levels, conducting regular reviews with stakeholders, and liaising with customers and users to identify opportunities for improvement.

Required experience includes ITIL service management processes such as Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. You should be comfortable making decisions in a busy service environment.

Technical knowledge should encompass IT hardware, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Strong communication and relationship-building skills are equally important.

We value diversity and seek candidates who reflect the communities we serve. Join us to be part of a rewarding career with competitive salary, pension, and development opportunities.

How to apply

Click the "apply now" button below to start your application. Submit a comprehensive CV, a Personal Statement explaining your interest and suitability, and complete the online application form. Save documents in PDF or Word format, labeled clearly as CV and/or Personal Statement.

Application deadline: 23:55 on 27th May 2025

The Met Police is committed to diversity, inclusion, and equal opportunity. We encourage applications from all backgrounds, especially from disabled people, ethnic minorities, and women. We are a Disability Confident employer and will make reasonable adjustments during recruitment to support disabled applicants.