Business Service Advisor

Future; Cardiff; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A leading media company in Cardiff is seeking a Business Service Advisor. In this hybrid role, you’ll enhance service delivery to partners, manage data processes, and support business communications. Ideal candidates have experience in B2B roles and Excel proficiency. Join a dynamic team with a commitment to inclusion and ongoing development. Competitive salary of £25,000-£26,000, plus uncapped leave and performance bonuses.

Benefits

Uncapped leave

Performance bonus

Employee share options

Wellbeing support

Referral rewards

Qualifications

• Experience working in a business-to-business role.
• Excellent knowledge of Excel required.
• Strong verbal and written communication skills.

Responsibilities

• Provide excellent service to external partners and stakeholders.
• Handle change management, misquotes, due diligence, and data processing.
• Support business-to-business communications and maintain product knowledge.

Skills

Business-to-business experience

Excel proficiency

Good verbal and written communication

Job description

Overview

Go.Compare is one of the UK's leading price comparison websites, helping millions of people make smarter financial decisions every year. We provide a fast, transparent, and reliable way to compare a wide range of products and services, from car and home insurance to energy, broadband, and more. Our mission is simple: to empower consumers with the information and tools they need to find the right deals for their needs, saving them both time and money. Backed by innovative technology and a commitment to customer-first thinking, Go.Compare continues to be a trusted partner for households across the UK.

What you'll be doing

As a Business Service Advisor, you'll play a key role in providing excellent service to our external partners and stakeholders, ensuring effective handling of change management, misquotes, due diligence, and data processing. You'll be multiskilled across Group Business Service, managing data processes, supporting business-to-business communications, and maintaining expert product knowledge to assist both partners and internal teams.

Reporting to the Senior Business Service Manager, you'll work closely with colleagues across departments, escalating inconsistencies and identifying trends to support continuous improvement. You'll also contribute to regular service updates for key stakeholders and be encouraged to undertake ongoing personal development, expanding your expertise within the wider Business Service Team.

Experience that will put you ahead of the curve

• Experience working within a business to business role.
• Excellent knowledge and experience of working with excel.
• Good verbal and written skills.

What's in it for you

The expected range for this role is £25,000- £26,000.

This is a Hybrid role from our Central Cardiff Office, working three days from the office, two from home

… Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level Professional 7

Who are we…

We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.

We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.

Because a diverse team isn't just good for business. It's the Future.

Find out more about Our Future, Our Responsibility on our website.

Your Interview Roadmap

• Applications Close on XXX
• An initial video call with Talent Acquisition
• A Virtual/In Person 1st Stage Interview (at our XXX office)
• An Assessment for you to complete
• A Virtual/In Person 2nd Stage Interview (at our XXX office)

*We reserve the right to close the job advert early

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

#LI-Hybrid