Business Rates Officer

Vivid Resourcing Ltd; England; On-site; GBP 28,000 - 38,000; Full time

Job summary

Vivid Resourcing Ltd is recruiting an experienced Business Rates Officer to join a busy Revenues team in a local authority environment. You will administer the billing, collection and recovery of Non-Domestic Rates (NNDR), ensuring accuracy and compliance with legislation while maximising income for the Council.

Key duties include maintaining rating lists, processing payments and direct debits, applying reliefs and refunds, and delivering a high standard of customer service on enquiries.

Qualifications

• Proven experience working in Business Rates (NNDR) within a local authority.
• Strong knowledge of billing, collection and recovery processes.
• Experience using MRI / Capita Academy (Revenues & Benefits system).
• Ability to manage a varied caseload and work to deadlines.
• Good understanding of Business Rates legislation and procedures.
• Strong attention to detail and organisational skills.
• Excellent communication and customer service skills.

Responsibilities

• Administer the billing, collection and recovery of Business Rates
• Maintain and update Business Rates records to ensure accurate billing and collection
• Open, close and amend Business Rates accounts
• Process payments and set up Direct Debits
• Apply reliefs, exemptions and discounts in line with legislation
• Review, check and authorise refunds and adjustments
• Maintain and update rating lists and property records
• Trace absconded debtors and take appropriate recovery action
• Determine and implement the most appropriate recovery action for outstanding debts
• Deliver a high standard of customer service when dealing with enquiries

Skills

Business Rates (NNDR)

MRI/Capita Academy

Billing, collection & recovery

Customer service

Caseload management

Tools

Revenues & Benefits system

Job description

We are currently recruiting for an experienced Business Rates Officer to join a busy Revenues team within a local authority environment.

You will play a key role in the administration, billing, collection and recovery of Non-Domestic Rates (NNDR), ensuring accuracy, compliance with legislation, and maximising income collection for the Council.

Key Responsibilities

• Administer the billing, collection and recovery of Business Rates
• Maintain and update Business Rates records to ensure accurate billing and collection
• Open, close and amend Business Rates accounts
• Process payments and set up Direct Debits
• Apply reliefs, exemptions and discounts in line with legislation
• Review, check and authorise refunds and adjustments
• Maintain and update rating lists and property records
• Trace absconded debtors and take appropriate recovery action
• Determine and implement the most appropriate recovery action for outstanding debts
• Deliver a high standard of customer service when dealing with enquiries

Requirements

• Proven experience working in Business Rates (NNDR) within a local authority
• Strong knowledge of billing, collection and recovery processes
• Experience using MRI / Capita Academy (Revenues & Benefits system)
• Ability to manage a varied caseload and work to deadlines
• Good understanding of Business Rates legislation and procedures
• Strong attention to detail and organisational skills
• Excellent communication and customer service skills

Desirable

• Experience dealing with complex recovery cases or enforcement
• Knowledge of Valuation Office Agency processes / rating list changes
• Previous experience in a Revenues or Finance team within local government