Business Rates Administration Specialist

Warrington Borough Council; Warrington; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

26 days annual holiday

Benefits package

Health & Wellbeing Programme

Job summary

Warrington Borough Council is seeking a motivated Business Rates Assistant to join the Local Taxation Team. You will help administer, bill, collect and recover Business Rates to ensure vital income supports local services in Warrington.

In a friendly team, you will work with businesses, the public, council colleagues and external bodies to provide a high-quality service. The role involves updating accounts, liaising with agencies and handling customer inquiries while upholding data protection

Qualifications

• Experience in an administrative, financial, revenues, taxation or customer service environment.
• Excellent communication and customer service skills.
• Able to analyse information, resolve problems and handle detailed records.
• Confident using computerised systems and Microsoft Office applications.
• Able to prioritise workloads and meet deadlines in a busy environment.
• Committed to delivering a high-quality service and positive outcomes for customers.

Responsibilities

• Maintain and update Business Rates accounts, including changes in occupation, liability and rateable value.
• Assess and process reliefs, exemptions and reductions and processing payments/refunds.
• Support collection and recovery activities, including payment arrangements.
• Liaise with the Valuation Office Agency and external organisations.
• Respond to customer enquiries by telephone, email, correspondence and face-to-face.
• Maintain accurate records and ensure data protection compliance.
• Contribute to service improvement and teamwork.

Skills

Administrative experience

Customer service

Data analysis

MS Office

Attention to detail

Time management

Tools

Microsoft Office

Computerised systems

Job description

Warrington Borough Council is seeking a motivated Business Rates Assistant to join the Local Taxation Team. You will help administer, bill, collect and recover Business Rates to ensure vital income supports local services in Warrington.

In a friendly team, you will work with businesses, the public, council colleagues and external bodies to provide a high-quality service. The role involves updating accounts, liaising with agencies and handling customer inquiries while upholding data protection