Business Process Transformation Analyst

South Tyneside Council; South Tyneside; On-site; GBP 45,000 - 55,000; Full time

Job summary

South Tyneside Council is seeking an experienced Business Process Analyst to join the Digital and ICT Team at a pivotal time for the organisation. The role focuses on redesigning and improving services as legacy systems are replaced and ways of working are modernised to benefit colleagues and residents.

You'll lead business analysis across complex transformation projects, map and review processes, collaborate with stakeholders, and design improved ways of working that deliver better outcomes.

Qualifications

• Experience leading business analysis on transformation projects.
• Ability to map and review complex processes.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Leading business analysis activities across complex transformation projects.
• Mapping and reviewing business processes.
• Working with stakeholders to understand challenges and requirements.
• Designing improved ways of working that deliver better outcomes.
• Supporting system implementation, testing and business readiness activities.
• Turning insight, evidence and user needs into practical recommendations.
• Helping ensure benefits are realised and change is embedded across services.

Skills

Business analysis

Process mapping

Stakeholder engagement

Data analysis

Change management

Job description

South Tyneside Council is seeking an experienced Business Process Analyst to join the Digital and ICT Team at a pivotal time for the organisation. The role focuses on redesigning and improving services as legacy systems are replaced and ways of working are modernised to benefit colleagues and residents.

You'll lead business analysis across complex transformation projects, map and review processes, collaborate with stakeholders, and design improved ways of working that deliver better outcomes.