Business Process Lead

Jss; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

A London-based banking group is seeking an experienced Business Process Lead to reshape how the firm designs, runs and improves its core processes. You will own high-visibility improvement work, partner with senior stakeholders, and help build a process-excellence capability shaping the bank for years to come.

Reporting to the Transformation Director, you will map current-state processes, design future-state workflows and embed better ways of working.

Qualifications

• Experience mapping and diagnosing current-state processes using BPMN.
• Proven track record applying Lean, Six Sigma or similar methodologies.
• Ability to use data to size and prove improvements.
• Knowledge of operational risk and control frameworks.

Responsibilities

• Build relationships with business leaders and support functions as the go-to advisor on process improvement.
• Map, analyze and document current processes to identify inefficiencies, risks and opportunities.
• Design future-state processes that align with strategy and regulatory expectations.
• Apply Lean, Six Sigma or similar methodologies to deliver sustainable improvements.
• Set up KPIs to track benefits such as cost savings and productivity gains.

Skills

Process mapping

BPMN notation

Lean Six Sigma

Data analysis

Stakeholder management

Workshop facilitation

Cross-functional collaboration

Regulatory awareness

KPIs

Tools

BPMN

MS Excel

Data visualization

Job description

Business Process Lead – Banking - London

An experienced Business Process Lead is required by UK Challenger Bank that is growing its Transformation & Change function. They are looking for a Business Process Lead to help reshape how the organisation designs, runs and improves its core processes. This is a great opportunity for an experienced process professional to take ownership of high-visibility improvement work, partner directly with senior stakeholders, and help build a process-excellence capability that will shape the bank for years to come.

About the role

Reporting to the Transformation Director, you'll lead structured process improvement work across the business — from mapping and diagnosing current-state processes through to designing and embedding better ways of working. You'll be a hands-on practitioner and a trusted advisor in equal measure, comfortable running workshops with front-line teams one day and briefing senior leaders the next.

What you'll be doing

• Building genuine relationships with business leaders and support functions across the bank, and becoming a go-to advisor on process improvement and best practice
• Mapping, analysing and documenting how processes currently work to uncover inefficiencies, risks and opportunities
• Designing future-state processes that support the bank's strategy while meeting regulatory expectations
• Applying recognised improvement methods (Lean, Six Sigma or similar) to deliver improvements that actually stick
• Setting up KPIs and other measures so that benefits — cost savings, productivity gains, better customer outcomes — can be tracked and evidenced
• Making sure risk, control and compliance considerations are designed into every process from the outset
• Partnering with business and technology colleagues to identify where automation, simplification or digitisation can add value
• Helping shape the bank's broader process improvement capability, including standards, frameworks and ways of working
• Coaching and upskilling colleagues in process improvement tools and techniques, and championing a continuous-improvement mindset across the organisation

Technical background:

• Solid experience mapping and analysing processes (e.g. using BPMN or a similar notation)
• A track record of applying Lean, Six Sigma or comparable structured improvement methodologies
• Comfortable using data to identify, size and prove out process improvements
• Good working knowledge of operational risk and control frameworks

You as a person:

• A confident stakeholder manager who can influence and build trust at senior levels
• A strong workshop facilitator who can get the best out of a room
• Analytical, curious and a natural problem-solver
• A clear, concise communicator, whatever the audience
• Pragmatic and outcome-focused — you get things delivered
• Able to lead cross-functional work and bring people with you without relying on formal authority

You'll be joining a business investing seriously in transformation, with real scope to shape how process improvement is done — not just execute someone else's playbook. It's a highly visible role with direct exposure to senior leadership, and genuine variety across the initiatives you'll touch.