Business Process Lead

Cynergy Bank; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Profit share up to 30%

Pension: 5% employer / 4% personal

Group income protection

28 days holiday

Birthday leave

Job summary

Cynergy Bank is seeking a Business Process Lead to own end-to-end process improvement across the bank. This permanent role partners with IT, Finance, HR, Procurement and Legal to redesign processes and deliver measurable efficiency, risk reduction and better customer outcomes.

You will operate at the heart of Transformation, driving strategy, hands-on delivery and benefits realisation across multiple functions, with hybrid work—3 days in London and the rest from home.

Qualifications

• Experience leading process improvement in a complex organisation.
• Expertise in process mapping, analysis and redesign (BPMN or similar).
• Proven application of Lean, Six Sigma or equivalent methodologies.

Responsibilities

• Lead process analysis, mapping and redesign across multiple functions.
• Identify and prioritise improvement opportunities aligned to strategic goals.
• Facilitate workshops to define current and future state process models.
• Drive continuous improvement and measure benefits (cost, efficiency, customer impact).
• Ensure controls, governance and regulatory requirements are embedded.

Skills

Process mapping

BPMN or similar

Lean Six Sigma

Data-driven decision making

Stakeholder management

Facilitation

Communication

Delivery mindset

Leading without authority

Tools

Lean Six Sigma tools

Job description

Join us as a Business Process Lead and take ownership of end-to-end process improvement across Cynergy Bank. This is a permanent opportunity to drive enterprise-wide transformation, redesigning critical business processes, influencing senior decision-makers and delivering measurable improvements to efficiency, risk management and customer experience.

What’s the opportunity?

This is a high-impact role for a process improvement leader who wants to do more than optimise at the margins.

You will lead structured process improvement across the Bank—working across IT, Finance, HR, Procurement, Legal and wider business functions to identify inefficiencies, redesign processes and deliver measurable business outcomes.

You will operate at the heart of Transformation, partnering with senior stakeholders to identify opportunities, define future state operating models and drive implementation from concept to realised benefit. This is a role that combines strategic influence, hands‑on delivery, and measurable impact—ideal for someone who can move confidently between analysis, design, stakeholder engagement and execution.

Where You Will Work

You’ll enjoy hybrid working, with a minimum of 3 days per week in our London office and the remainder from home.

Why Join Us?

We know the best people want more than just a role. At Cynergy Bank, you’ll find:

• Impact: Lead business-critical process improvement across the Bank, with clear links to strategic priorities and operational performance.
• Scope: Influence how the organisation operates end-to-end across multiple functions.
• Autonomy: Drive initiatives that deliver real gains in efficiency, control and customer outcomes.
• Credibility: Act as a trusted advisor to senior stakeholders on process improvement and optimisation.
• Progression: Shape and build process improvement capability across the Bank.
• Rewards: Competitive salary, strong bonus potential, and enhanced benefits — including a day’s leave for your birthday.

How You Will Make an Impact

• Lead process analysis, mapping and redesign across business and enabling functions
• Identify and prioritise improvement opportunities aligned to strategic and operational goals
• Facilitate workshops to define effective current and future state process models
• Drive continuous improvement using Lean, Six Sigma or similar methodologies
• Define and track KPIs and benefits realisation, including cost, efficiency and customer impact
• Ensure processes embed appropriate controls, governance and regulatory requirements
• Partner with business and technology teams to enable simplification, automation and digitisation
• Provide insight, reporting and recommendations to senior stakeholders
• Champion a culture of continuous improvement and operational excellence
• Coach and guide teams on process improvement tools and best practice

What You Will Bring

• Strong experience leading business process improvement in a complex organisation
• Deep capability in process mapping, analysis and redesign (BPMN or similar)
• Experience applying Lean, Six Sigma or equivalent methodologies
• A data-driven approach to measuring performance, benefits and outcomes
• Strong understanding of risk, controls and governance frameworks
• Excellent stakeholder management and influencing skills at senior level
• Strong facilitation skills, including workshops and cross‑functional alignment
• Clear, concise communication and a pragmatic, delivery-focused mindset
• Ability to lead and influence without direct authority

How We Will Support You

• Profit share of up to 30%
• Pension: 5% employer / 4% personal contribution
• Group income protection
• 28 days holiday
• Additional day’s leave for your birthday
• Private Medical Insurance (single cover)
• Option to choose a Health Cash Plan instead of PMI
• Health checks every 3 years
• Electric Vehicle Scheme
• Education support and development opportunities
• Employee Assistance Programme & Lifestyle Hub
• Cycle to Work Scheme
• Give As You Earn
• Season Ticket Loan
• Enhanced family-friendly policies

Who Are We?

Cynergy Bank is the UK’s human digital bank—combining personal service with smart technology to support ambitious individuals and businesses.

Since 2018, we have lent over £4bn to scaling businesses and continue to grow through innovation, strong relationships and a clear focus on customer outcomes. Named Bank of the Year 2025, we are building a more agile, customer-driven bank—and transformation sits at the core of that journey.

This advert covers the main responsibilities and requirements. A full job description will be shared with shortlisted candidates.

We use anonymous screening at the first stage to ensure fair and unbiased hiring.

Business Process Lead • London, England, United Kingdom