Business Process Analyst: Lead Process Mapping (Hybrid UK/Denmark)

The MRJ Group; Manchester; On-site; GBP 92,000 - 120,000; Full time

Job summary

awaze is seeking an experienced Business Analyst / Process Analyst on an initial 3-month contract to document and improve owner services operations across the UK and Europe, working closely with frontline teams to capture undocumented processes.

The role focuses on current-state mapping, identifying inefficiencies, and creating a repeatable operating model before any technology changes, with London-based involvement and travel to Denmark.

Qualifications

• Strong Business Analysis / Process Analysis experience.
• Excellent process mapping and current-state discovery skills.
• Experience within operational, customer service, contact centre or similarly complex environments.
• A track record of identifying process improvement and simplification opportunities.
• Strong stakeholder engagement and workshop facilitation skills.
• The ability to turn complex or undocumented processes into something clear and usable.

Responsibilities

• Map and document current-state processes across Owner Service and Retention.
• Spend significant time with the UK & Danish teams to understand how processes work in practice.
• Identify inefficiencies, inconsistencies and opportunities to streamline processes.
• Create a clear operational baseline that can be used for training and faster onboarding.
• Recommend more consistent ways of working across European teams.
• Help enable greater flexibility and load balancing between locations.

Skills

Business Analysis

Process Analysis

Process Mapping

Stakeholder Engagement

Workshop Facilitation

Operational Environments

Job description

awaze is seeking an experienced Business Analyst / Process Analyst on an initial 3-month contract to document and improve owner services operations across the UK and Europe, working closely with frontline teams to capture undocumented processes.

The role focuses on current-state mapping, identifying inefficiencies, and creating a repeatable operating model before any technology changes, with London-based involvement and travel to Denmark.