Business Process Analyst

Investigo; Stoke-on-Trent; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Investigo in Stoke-on-Trent seeks a Business Process Analyst to support delivery of business change and transformation initiatives. You will validate end-to-end processes, ensure procedures and user activities align, and work with analysts, operational teams and stakeholders to test new processes before live deployment.

You will design test scenarios, document results, identify defects, and provide assurance.

Qualifications

• Experience in BPT/UAT/Operational Testing or related discipline.
• Strong understanding of end-to-end processes and workflows.
• Experience with requirements, process maps and procedures.
• Excellent analytical and problem‑solving skills with attention to detail.
• Ability to identify gaps, risks and improvement opportunities.
• Experience documenting test scenarios, results and defects.
• Stakeholder management and clear communication across teams.
• Ability to work independently in a changing environment.
• Experience supporting business transformation or process improvement.
• Familiarity with Agile and/or Waterfall delivery.

Responsibilities

• Review requirements and process documentation.
• Design and execute end-to-end test scenarios and scripts.
• Validate processes, systems and user interactions deliver expected outcomes.
• Ensure testing aligns with requirements and acceptance criteria.
• Identify, document and resolve defects and process risks.
• Collaborate with stakeholders and project teams throughout testing.
• Support UAT, business readiness and implementation activities.
• Produce test evidence, reports and recommendations.
• Assess operational impact of proposed changes.
• Identify opportunities for process improvement.

Skills

Business Process Testing

User Acceptance Testing (UAT)

Operational Testing

Business Analysis

Process Mapping

Stakeholder Management

Analytical Thinking

Education

ISTQB Foundation

Lean Six Sigma

Business Analysis Certification

Tools

Testing Tools

Job description

Business Process Analyst - Stoke-on-Trent Offices

2 days/ week on-site required.

We are looking for a Business Process Analyst to support the successful delivery of business change and transformation initiatives within a large, complex organisation. The role will focus on validating end-to-end business processes, ensuring operational procedures and user activities work together effectively. Working closely with Business Analysts, operational teams, subject matter experts and project stakeholders, you will play a key role in testing new processes, identifying risks and defects, and providing assurance that changes are fit for purpose before they are introduced into live operations.

Key Responsibilities:

• Review and understand business requirements, process documentation and operational procedures.
• Design and execute end-to-end business process test scenarios and test scripts.
• Validate that business processes, systems and user interactions deliver the required business outcomes.
• Ensure testing activities are aligned to agreed requirements and acceptance criteria.
• Identify, document and support the resolution of defects, issues and process risks.
• Work collaboratively with business stakeholders, subject matter experts and project teams throughout the testing lifecycle.
• Support User Acceptance Testing (UAT), business readiness and implementation activities.
• Produce test evidence, reports and recommendations to support decision‑making and sign‑off.
• Assess operational impacts of proposed changes and provide feedback on process effectiveness.
• Identify opportunities for process improvement and continuous enhancement.

Key Skills & Experience required:

• Experience in Business Process Testing, User Acceptance Testing (UAT), Operational Testing, Business Analysis or a related discipline.
• Strong understanding of end‑to‑end business processes and operational workflows.
• Experience working with business requirements, process maps and procedural documentation.
• Excellent analytical and problem‑solving skills with strong attention to detail.
• Ability to identify process gaps, risks and improvement opportunities.
• Experience documenting test scenarios, test results, defects and recommendations.
• Strong stakeholder management and communication skills, with the ability to work effectively across technical and non‑technical teams.
• Ability to work independently and manage multiple priorities in a changing environment.
• Experience supporting business transformation, process improvement or operational change initiatives.
• Familiarity with Agile and/or Waterfall delivery methodologies.
• Knowledge of process mapping techniques and testing tools would be advantageous.
• Relevant certifications such as ISTQB Foundation, Business Analysis or Lean Six Sigma are desirable.