Business Analyst / Business Change Analyst
Location: Warwick (3–4 days per week in office)
Overview
We are seeking an experienced Business Analyst / Business Change Analyst to support the delivery of multiple concurrent initiatives within a large, regulated utilities environment. The role will play a key part in shaping business requirements, driving process improvement, and supporting change across operational and customer-facing functions.
This position will suit a Business Analyst who is comfortable working across multiple workstreams, engaging a wide range of stakeholders, and translating business needs into clear, actionable requirements.
Key Responsibilities
- Lead end-to-end business analysis activities across multiple projects simultaneously
- Elicit, analyse, and document business requirements using a range of techniques (workshops, interviews, process mapping)
- Produce high-quality documentation including:
- Functional and non-functional requirements
- Process maps (AS-IS / TO-BE)
- Impact assessments and change documentation
- Work closely with delivery teams, SMEs, and third-party suppliers to ensure requirements are clearly understood and delivered
- Support business change activities including stakeholder engagement, readiness assessments, and adoption planning
- Identify process inefficiencies and recommend pragmatic improvements aligned to regulatory and operational constraints
- Act as a bridge between business and technical teams, ensuring alignment throughout the delivery lifecycle
- Support testing phases including UAT planning, defect triage, and business sign-off
- Ensure solutions meet business objectives, regulatory requirements, and customer outcomes
Skills & Experience
- Proven experience working as a Business Analyst or Business Change Analyst
- Strong track record of delivering analysis across multiple projects in parallel
- Experience working in utilities, energy, infrastructure, or other regulated industries (preferred)
- Solid understanding of business analysis methodologies and tools
- Strong stakeholder management skills, with the ability to challenge and influence at all levels
- Experience with process mapping and change impact analysis
- Comfortable working in structured, delivery-focused environments
- Strong documentation, communication, and facilitation skills
- Experience working on transformation, systems implementation, or operational change programmes
- Familiarity with Agile, Waterfall, or hybrid delivery models
- Exposure to regulatory or compliance-driven change