Business Process Analyst

Talentedge; Bath; On-site; GBP 45,000 - 65,000; Full time

Job summary

Talentedge is seeking a pragmatic Business Process Analyst to map and improve processes across the organisation. You will link operational teams with technology, driving efficiency and clearer customer journeys.

You’ll lead workshops, analyse data, and support CRM-enabled change programmes, ensuring governance and documentation are maintained for ongoing improvements.

Qualifications

• Proven experience in business process analysis and continuous improvement.
• Lean, Six Sigma or other continuous improvement methodologies.
• CRM or business systems experience.
• Customer-focused or service-led environments.
• Experience supporting change and transformation programmes.

Responsibilities

• Map current and future-state processes and customer journeys.
• Identify inefficiencies, duplication and manual workarounds.
• Design improved processes with operational and technical teams.
• Support CRM and technology-enabled change.
• Facilitate workshops and manage stakeholders.
• Support testing, implementation, training and adoption.
• Use data to evidence impact of improvements.
• Maintain process documentation and governance.

Skills

Process mapping

Continuous improvement

Stakeholder engagement

Workshops facilitation

Data-driven decision making

Tools

CRM systems

Business systems

Job description

The role

You’ll work across the business to map, analyse and improve processes, acting as the link between operational teams.

You’ll be involved in:

• Mapping current and future-state processes and customer journeys
• Identifying inefficiencies, duplication and manual workarounds
• Designing improved processes alongside operational and technical teams
• Supporting CRM and technology-enabled change
• Facilitating workshops and managing stakeholders
• Supporting testing, implementation, training and adoption
• Using data and insight to evidence the impact of improvements
• Maintaining clear process documentation and supporting governance

About you

You’ll have proven experience in business process analysis and continuous improvement, with strong stakeholder engagement skills and the ability to turn complex processes into clear, practical solutions.

You’ll ideally have experience with:

• Process mapping and documentation
• Lean, Six Sigma or other continuous improvement methodologies
• CRM or business systems
• Customer-focused or service-led environments
• Supporting change and transformation programmes

Experience within Utilities, Transport, Rail, Councils, housing, public sector or not-for-profit organisations would be advantageous, but isn’t essential.

The opportunity

This is a role with genuine scope to influence how services are delivered, improve customer journeys and help an organisation get more value from its people, processes and technology.

If you’re a pragmatic, analytical Business Process Analyst who enjoys working with people and making things better, we’d love to hear from you.