Business Process Analyst

Gist Limited; Basingstoke; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

20% M&S discount

25 days annual leave

Healthcare plan

Performance bonus

Pension

App-based employee discounts

Wellbeing support

Induction & training

Cycle to work

Job summary

Gist is seeking an experienced Business Analyst to support change and transformation, basing in Chineham with hybrid working. You will translate operating challenges into clear requirements and help shape structured governance and documentation for projects.

You will develop governance materials, stage gate frameworks and dashboards, and collaborate with delivery teams to ensure business objectives are met while driving continuous improvement and effective decision-making.

Qualifications

• Experience designing governance frameworks, stage gate processes and PMO controls.
• Ability to capture, structure and document requirements clearly.
• Experience with Jira, PPM or workflow tools.
• Knowledge of change control, risk and dependency management; reporting.
• Ability to create governance reporting, dashboards and KPIs.
• Strong communication and facilitation skills.
• Organised with attention to detail and ability to manage multiple priorities.

Responsibilities

• Develop and maintain core project documentation and materials; ensure clear scope and outcomes.
• Facilitate workshops to obtain requirements, map processes and identify risks.
• Support evaluation and implementation of Jira and PMO tooling.
• Develop templates, standards, guidance materials and governance documentation.
• Design, implement and maintain stage gate frameworks and governance forums.
• Develop and improve change control, risk and dependency management processes.
• Create and maintain project controls, dashboards and performance metrics.
• Translate operational challenges into clear problem statements, options and recommendations.
• Maintain and organise key project information with version control.
• Collaborate with delivery teams to clarify requirements throughout the lifecycle.
• Support structured ways of working and governance standards.
• Contribute to continuous improvement of processes and tools.

Skills

Governance design

Requirements capture

Jira

PMO tooling

Risk management

Dashboard reporting

Facilitation

Stakeholder engagement

Communication

Process mapping

Tools

Jira

PPM

Workflow tools

Job description

At Gist, we're proud to be part of the M&S Group, the logistics engine behind M&S Food.

From our distribution centres to our transport operations and support functions, we connect people, technology and expertise to ensure the right products reach the right stores at the right time.

As we continue to invest in our people, technology and network, there's never been a more exciting time to join Gist and help shape the future of food logistics.

The Opportunity

Our Solutions and Optimisation team have an exciting opportunity for an experienced Business Process Analyst where you will support our change and transformation agenda working closely with operational, technical and project teams to understand, capture and shape business needs into clear and structured requirements.

This is a newly created role, and we are looking for someone who can base themselves in Chineham, we also operate a hybrid working policy enabling flexible working.

What you'll be doing

Reporting into the Programme Manager your main areas of responsibility will be to:

• Develop and maintain core project documentation and support materials, ensuring clarity of scope, objectives and outcomes.
• Facilitate workshops and discussions to obtain requirements, map processes and identify risks, assumptions and dependencies.
• Support the evaluation, implementation, and continuous improvement of Jira and PMO tooling, ensuring consistency and standards.
• Develop templates, standards, guidance materials, and governance documentation ensuring consistency.
• Design, implement, and maintain stage gate frameworks, supporting gate preparation, evidence management, assurance activities, and decision‑making forums.
• Develop and continuously improve change control, risk management, dependency management, and project control processes.
• Create and maintain project controls, management information, dashboards, reporting packs, and performance metrics to support effective governance and decision‑making.
• Translate operational challenges into clear problem statements, options, and recommendations.
• Maintain and organise key project information, ensuring consistency, traceability, and version control.
• Collaborate with delivery teams to clarify requirements throughout the lifecycle, addressing gaps and ensuring business objectives are maintained.
• Support the introduction of structured ways of working, helping to embed practical governance and documentation standards
• Contribute to continuous improvement, identifying opportunities to enhance processes, tools, and delivery approaches.

In addition, you will also support the Programme Manager and Solutions & Optimisation team with any additional projects as required.

What we're looking for

To be successful in your application you will be an experienced Business Analyst ideally within an operational or business‑led environment. You will be able to demonstrate skills and experiences in:

• Designing and improving project governance frameworks, stage gate processes and PMO controls.
• Strong ability to capture, structure and document requirements in a clear and practical manner.
• Support the implementation or administration of Jira, PPM or workflow management tools.
• Knowledge of project control disciplines including change control, risk management, dependency management, reporting and assurance.
• Able to create and maintain governance reporting, dashboards, KPIs and management information.
• Understand audit, assurance and evidence management requirements.
• Proficient in process mapping standards using modern tools and techniques.
• Confident facilitator, able to host workshops and engage with stakeholders at all levels.
• Excellent communication skills able to challenge, influence and simplify complex information.
• Collaborative approach able to work alongside project teams.
• Highly organised with a strong attention to detail, able to manage multiple conflicting priorities.

It would be desirable, however not essential if you have an understanding of project management methodologies, experience of supporting the development of project frameworks, tools or templates and experience of working in an evolving organisation with project structures, governance and practices continuing to develop.

Salary: Up to £50,000 per annum + Bonus
Working hours: 37.5 hours per week, working Monday to Friday, 9am to 5pm

What’s in it for you?

As well as a competitive salary, you'll benefit from:

• 20% M&S discount on most things from furniture, fashion and food
• 25 days’ annual leave plus bank holidays (rising with length of service)
• Discounted rates on healthcare cash plan
• Attractive annual bonus scheme, based on M&S performance and personal objectives
• Auto Enrolment Pension or competitive Defined Contribution Pension Scheme and life assurance
• Amazing perks and discounts via our App to major restaurants and retailers
• Access to a wide range of wellbeing support – including our Employee Assistance Programme
• A first‑class welcome with a tailored induction and a wide range of training schemes to help with your learning and development
• Cycle to work scheme

Why Gist?

When you join Gist, you're joining a business that plays a critical role within the M&S Group.

You’ll have the opportunity to influence meaningful change, work alongside experienced leaders and contribute to one of the UK’s leading food supply chains.

Our culture is built around our values of being Progressive, Accountable, Collaborative and Ethical, creating an environment where people are trusted, supported and encouraged to grow.

Whether you're leading a site operation, delivering transformation or shaping future strategy, your work will make a real difference.

Our commitment to inclusion

At Gist, we believe our differences make us stronger.

We're committed to building an inclusive workplace where everyone feels valued, respected and able to succeed. We welcome applications from people of all backgrounds, experiences and perspectives.

If you require any reasonable adjustments at any stage of our recruitment process, please let us know. We'll work with you to ensure you have the support you need.