Business, Performance and Communications Officer

Recruit 121 (Finance, Technology & Executive); Briton Ferry; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Business, Performance and Communications Officer for a key role focused on business improvement and performance monitoring. This position offers a six-month contract with opportunities for permanent placement, along with a generous benefits package including holidays and pension scheme. As part of a collaborative team, you'll engage in data analysis, project support, and communication strategies to enhance service delivery and transparency.

Benefits

Generous benefits package

25 days holidays, rising to 32 after 5 years

8 bank holidays + one extra subsidiary

Generous local pension scheme up to 20%

Incremental pay increases

Life assurance scheme

Hybrid and flexible working

Qualifications

• Degree or equivalent experience required.
• Proven experience in performance reporting and business analysis.
• Strong analytical and data interpretation skills.

Responsibilities

• Collect and analyze performance data and report findings.
• Assist in planning and delivering business improvement projects.
• Draft internal and external communications and manage social media content.

Skills

Analytical skills

Written communication

Verbal communication

Data interpretation

Project management

Education

Degree in Business Administration, Communications, Public Policy, or related field

Tools

Microsoft Office

Power BI

CRM systems

Job description

Recruit 121 is excited to be working exclusively with an award winning client who are looking to recruit a Business, Performance and Communications Officer for a six month contract with the potential to go permanent. This is a hybrid role, minimum of 2 days a week in the office, Tuesdays must be in Briton Ferry. Other day can be in any of their other offices in South Wales.

The main purpose of the role is to support the delivery of business improvement, performance monitoring, and internal/external communications strategies. The role involves data analysis, project support, and stakeholder engagement to enhance service delivery and organisational transparency.

Key Responsibilities:

Business Performance:

- Collect, analyse, and report on performance data

- Support service areas in identifying trends, risks, and opportunities for improvement.

- Maintain and improve business processes including the production of an annual Business Plan and End of Year review

Project Support:

- Assist in planning, coordinating, and delivering business improvement and digital transformation projects.

- Support project documentation, stakeholder engagement, and progress tracking.

Communications:

- Draft and deliver internal and external communications, including newsletters, reports, and digital content.

- Manage content for intranet and social media platforms.

- Ensure consistent branding and messaging across all communications.

Collaboration:

- Work closely with service leads, IT, and communications teams.

- Facilitate workshops, focus groups, and stakeholder meetings.

Person Specification

Essential Criteria:

Qualifications:

- Degree or equivalent experience in Business Administration, Communications, Public Policy, or related field.

Experience:

- Proven experience in performance reporting, business analysis, or communications.

- Experience working in a public sector or customer-focused environment.

- Familiarity with project management methodologies

Skills:

- Strong analytical and data interpretation skills.

- Excellent written and verbal communication.

- Proficiency in Microsoft Office, Power BI, and CRM systems.

- Ability to manage multiple priorities and meet deadlines.

Desirable Criteria:

- Experience with digital transformation or service redesign.

- Knowledge of local government structures and processes.

- Understanding of GDPR and data governance.

This is a six month contract with the potential to go permanent.

Excellent benefits package

Benefits -

Very generous benefits package

25 days holidays Rises to 32 after 5 years

8 bank holidays + one extra subsidiary

Generous local pension scheme up to 20%

Hybrid and flexible working

incremental pay increases

Life assurance scheme