Business Operations Coordinator 6 month FTC

The Estée Lauder Companies Inc.

Greater London

Hybrid

GBP 32,000 - 45,000

Full time

7 days ago

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Benefits offered by this job

1 day working from home

25 Days Annual Leave

Birthday leave

Bonus Opportunity

Remotely/abroad up to 18 days

Job summary

The Business Operations Coordinator role supports The Estee Lauder Companies' digital and ecommerce activities across multiple workstreams, delivering website support, digital projects and content delivery. You will manage requests, track delivery progress and coordinate governance to ensure timely progress.

You will work with brand, digital, project and product teams to ensure information is clear, accurate and actionable, enabling efficient workflows in a fast-paced environment.

Qualifications

Strong online content management experience in ecommerce.
Experience supporting digital, ecommerce, technology or creative teams.
Experience managing workflows, requests or ticketing systems.
Excellent communication and multi-project prioritisation in fast-paced environments.

Responsibilities

Coordinate incoming requests across multiple digital workstreams.
Manage workflow tracking tools and ensure requests contain the required information.
Monitor progress of requests and follow up on outstanding actions.
Maintain accurate records, trackers and status reporting.
Support prioritisation activities and workload visibility across teams.
Act as a key point of contact for delivery-related queries and clarify requirements.
Facilitate effective communication between requestors and delivery teams.
Schedule recurring meetings and governance forums.
Maintain action logs and track completion of follow-up activities.
Maintain cross-Brand tracker for launches, seasonal campaigns and site updates.
Coordinate access management requests and undertake team process and ticket training.

Skills

Content management

Stakeholder coordination

Project coordination

Digital delivery processes

Communication

Prioritisation

Tools

Outlook

Excel

PowerPoint

Job description

About The Company

The Estee Lauder Companies is the global leader in prestige beauty - delighting consumers with transformative products and experiences, inspiring them to express their individual beauty. We are focused on prestige makeup, skin care, fragrance and haircare, with a diverse portfolio of brands sold across markets globally.

About The Company

We connect with our customers anytime, anywhere, from any device. We are committed to innovation, using digital tools and technologies to help shoppers seamlessly navigate the world of beauty.

Position Summary

The Business Operations Team partners closely with brand, marketing, trading and global e-commerce stakeholders to deliver best-in-class online experiences across brand sites, retailer.coms and digital touchpoints.

Key Responsibilities

Work Request Management

Coordinate incoming requests across multiple digital workstreams.
Manage and maintain workflow tracking tools, ensuring requests contain the required information.
Monitor progress of requests and follow up on outstanding actions.
Maintain accurate records, trackers and status reporting.
Support prioritisation activities and workload visibility across teams.
Identify and elevate potential risks, blockers or delivery impacts.

Stakeholder Coordination

Act as a key point of contact for delivery-related queries.
Liaise with stakeholders to gather missing information and clarify requirements.
Ensure requests are updated and maintained throughout the delivery lifecycle.
Facilitate effective communication between requestors and delivery teams.
Support adherence to agreed processes and ways of working.

Operational Support

Schedule and coordinate recurring meetings and governance forums.
Maintain action logs and track completion of follow-up activities.
Maintain cross-Brand tracker for launches, seasonal campaigns and site updates.
Coordinate access management requests, course access and undertake team process and ticket training.

Team Operations & Administration

Maintain process documentation and operational resources.
Produce regular reporting on work volumes, status and progress.
Support continuous improvement initiatives across team processes.
Assist with team administration and coordination activities as required.

What This Role Does

The Business Operations Coordinator supports the delivery and day-to-day operation of digital and ecommerce activities across multiple workstreams, including website support, digital projects, content delivery and creative production.

Acting as a central coordination point, this role is responsible for managing incoming requests, maintaining delivery tracking, coordinating meetings and governance activities and ensuring stakeholders have the information required to progress work efficiently. The role works closely with brand, digital, project and product teams to support successful delivery across a fast-paced environment.

What You Will Need To Be Successful In This Role

Strong online content management experience, ideally within an e-commerce environment.
Experience supporting digital, ecommerce, technology or creative teams.
Experience managing workflows, requests or ticketing systems.」
Familiarity with digital delivery processes.
Excellent communication skills, with the ability to work effectively with cross-functional teams.
Ability to prioritise and manage multiple projects simultaneously in a fast-paced environment.
Ability to influence and build collaborative working relationships.
Strong attention to detail and ability to work independently.
Proficient in Outlook, Excel and PowerPoint.

Compensation & Benefits