Business Operations Assistant - Sidcup

Itrm; Sidcup; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Contributory pension (after probation)

25 days annual leave + birthday leave

Job summary

ITRM in Sidcup, Kent, is seeking a proactive Office Operations support role focused on procurement, billing, and admin tasks within a hybrid work setup. You will assist with IT hardware, licensing, and Voice/Data services, manage subscriptions and invoices, and work with vendors to secure best pricing.

The role emphasizes process improvements and data analysis to support senior finance leadership. The position also covers ad hoc office administration and facilities duties, with salary dependent

Qualifications

• Strong focus on continuous improvements and personal development.
• Team player with ability to work under pressure.
• Customer-first approach and clear telephone manner.
• Able to multi-task and manage a varied workload.

Responsibilities

• Assist with procurement for IT hardware, licensing, and Voice/Data services.
• Assist with billing and ensure figures align with approved quotes.
• Assist with contract creation and management of subscriptions.
• Liaise with vendors to negotiate best pricing.
• Prompt management of department tickets and pricing queries.
• Coordinate with the finance department for invoice approvals.
• Support process improvements and data analysis.
• Provide ad hoc office administration and facilities support.

Skills

Customer focus

Multi-tasking

Communication

Teamwork

Tools

Microsoft Office

Microsoft Teams

Job description

Reporting to the Business Operations Manager, as part of the Business Operations team, this role is varied with a focus on ticket management, procurement, billing, process improvements and office administration. The role is hybrid, with our office based in Sidcup, Kent.

General summary:

• Assist with procurement for both external and internal requirements. This may include IT Hardware, licensing and Voice Data services.
• Assist with billing of services and projects as required, ensuring that figures align with approved quotes.
• Assist with contract creation and ongoing management of both internal and external subscriptions and services.
• Liaise with vendors to negotiate best pricing to increase profitability of deals.
• Prompt management of department tickets, such as pricing requests and queries.
• Liaise with the finance department as necessary, i.e., queries, invoice approvals.
• Work with the team to improve process efficiencies.
• Support the Business Operations Manager and Finance Director with reports and data analysis as needed.
• Ad hoc office administration.
• Ad hoc facilities management.

Person Specification

• A strong desire and focus on continued improvements and personal development
• A desire to be part of an overall team and achieve team goals
• To continually strive to improve overall firm effectiveness
• Proven ability to work under pressure and with other people
• Work with a sense of urgency
• A clear and friendly telephone manner
• Ability to multi-task and structure a varied workload
• Must be able to demonstrate a ‘customer first’ approach

Technical skills:

• Good knowledge of Microsoft Office suite including Microsoft Teams.
• Experience in an MSP or similar fast paced environment preferred.
• Experience with IT and Voice & Data procurement preferred

This job description indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. You will also be expected to undertake duties which may not be listed on this job description as directed by your line manager which will be deemed as reasonable within the scope of the role.

• Annual salary depending upon experience.
• Contributory pension scheme (after 3 months service and successful completion of probationary period)
• Twenty-five days annual leave, plus paid Birthday leave.

ITRM is an inclusive employer. More information on this can be found here.