Business Systems and Communications Assistant

RGIT Australia; Kings Worthy; On-site; GBP 15,000 - 21,000; Part time

Job summary

RGIT Australia in the United Kingdom is seeking a part-time Business Systems and Communications Assistant to join our Marketing team. You will manage telephone systems, IT assets and the business communications infrastructure while delivering reports and insights to support customer engagement strategy.

The role reports to the Marketing Manager and involves 25 hours per week with hours to be agreed. You will liaise with external IT/service providers and maintain systems documentation and

Qualifications

• Strong administrative and organisational skills.
• Excellent attention to detail.
• Good working knowledge of Microsoft Office applications, particularly Excel.
• Ability to analyse data and produce meaningful reports.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities and work independently.
• Experience administering business telephone systems.
• Experience managing IT assets and equipment registers.
• Knowledge of Microsoft 365 administration.
• Experience working with external IT or telecommunications providers.
• Experience producing management information and performance reports.

Responsibilities

• Telephony & Communications: act as the primary administrator for the company's telephone systems.
• IT Asset Management: track company laptops, desktops, monitors, and other IT equipment.
• User Administration: manage user accounts and access.
• Reporting & Marketing Support: produce regular call reporting and dashboards.
• Administration & Compliance: maintain records and manage supplier contracts.

Skills

Telephony administration

IT asset management

User administration

Data reporting

Stakeholder communication

IT coordination

Tools

Excel

Microsoft 365

Job description

Business Systems and Communications Assistant

SO23 9PU, England SO23 9PU, United Kingdom

Part-time Permanent Associate

Posted 07 Sep 2026

Description

Join our Marketing team and play a key role in managing our telephone systems, IT assets and business communications infrastructure whilst delivering valuable reporting and insights that help drive our customer engagement strategy!

Department: Marketing

Reporting To: Marketing Manager

Hours: Part-Time, 25 hours per week - 5 days per week (hours to be agreed)

Purpose of the Role:

The IT & Communications Coordinator will be responsible for the day-to-day administration of the company's telephone systems, user accounts and IT equipment across all group locations. The role will act as the primary liaison between the business and external support providers, ensuring staff have the equipment and communication tools they need to carry out their roles effectively.

The position will also support the Marketing team by producing telephony and communication reports, helping analyse customer contact trends and identifying opportunities to improve customer engagement and enquiry handling.

Key Responsibilities

Telephony & Communications

• Act as the primary administrator for the company's telephone systems.
• Create, amend and remove user accounts for new starters and leavers.
• Configure call routing, extensions, voicemail and hunt groups.
• Investigate and resolve day-to-day telephony issues.
• Liaise with Bistech and other service providers to
• Monitor telecommunications performance and recommend improvements.
• Maintain accurate documentation of telephone system configurations.

IT Asset Management

• Manage the allocation and tracking of company laptops, desktops, monitors, mobile phones and other IT equipment.
• Coordinate IT equipment set-up for new starters.
• Arrange collection, redeployment and decommissioning of equipment for leavers.
• Maintain an accurate IT asset register.
• Monitor equipment age and condition and make recommendations for replacement or upgrade.
• Coordinate the procurement of replacement equipment where approved.
• Ensure all IT equipment is appropriately recorded and assigned.

User Administration

• Create, amend and disable system accounts as required.
• Assist staff with basic IT and system-related queries.
• Coordinate with external IT support providers to resolve technical issues.
• Maintain user access records and associated documentation.

Reporting & Marketing Support

• Produce regular call reporting for the Marketing team.
• Analyse inbound call volumes across different numbers, departments and campaigns.
• Identify trends in customer enquiries and communication channels.
• Highlight underperforming or underutilised communication routes.
• Support marketing campaigns through the provision of telephony and customer contact data.
• Prepare management reports and dashboards as required.

Administration & Compliance

• Maintain accurate records of equipment, licences and communications systems.
• Assist with supplier management and contract renewals relating to telephony and technology.
• Ensure company data and systems are managed in accordance with company policies.
• Support continuous improvement initiatives relating to communications and technology.

Person Specification

• Strong administrative and organisational skills.
• Excellent attention to detail.
• Good working knowledge of Microsoft Office applications, particularly Excel.
• Ability to analyse data and produce meaningful reports.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities and work independently.
• Experience administering business telephone systems.
• Experience managing IT assets and equipment registers.
• Knowledge of Microsoft 365 administration.
• Experience working with external IT or telecommunications providers.
• Experience producing management information and performance reports.