Business Operations Analyst – Shared Operations

Teya; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a dynamic and innovative company dedicated to empowering small businesses across Europe. As a Business Operations Analyst, you will play a crucial role in enhancing operational efficiency and driving strategic projects. You will collaborate with various teams to monitor KPIs, document processes, and develop insightful reports that contribute to the company's growth. This role offers a supportive work environment with flexible hours and comprehensive benefits, making it an exciting opportunity for those looking to make a meaningful impact in a high-energy culture.

Benefits

Flexible working hours

Health and mental health support

Enhanced maternity and paternity leave

Cycle-to-Work Scheme

Health and Life Insurance

Pension Scheme

25 days of annual leave plus bank holidays

Daily office snacks

Friendly office environment

Qualifications

• Experience in supporting strategic and operational projects.
• Ability to define and monitor KPIs effectively.

Responsibilities

• Support critical projects across inside sales and customer relationships.
• Build dashboards and reports to visualize team performance.

Skills

Analytical Skills

Project Management

KPI Monitoring

Collaboration

Education

Bachelor's Degree

Tools

Data Visualization Tools

Job description

Company Description

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London, serving small, local businesses across Europe. Founded in 2019, we build easy-to-use, integrated tools that enable our members to accept payments and boost business performance.

At Teya, we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses a fighting chance against the giants of the high street.

We see banks and legacy service providers making things harder for them. We believe the best technology and service should be accessible to all, not just those with the biggest headquarters.

Our mission is to help small, local businesses thrive, and we are dedicated to serving them with the same passion they offer our communities.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer opportunities to create impact in a high-energy, connected culture, with continuous learning, a supportive community, and comprehensive benefits.

Job Description

About the Role:

We are seeking a proactive and analytical Business Operations Analyst to join our Shared Operations team. In this role, you will support critical projects and daily activities across inside sales, customer relationships, and supply chain functions.

You will help define and track KPIs, structure operational processes, and develop insightful reports, contributing to our business's scaling and efficiency.

Qualifications

• Support strategic and operational projects from design to implementation.
• Define, monitor, and report on KPIs for sales, customer relations, and supply chain.
• Conduct analyses to identify opportunities for improvement and support decision-making.
• Document operational processes and metrics to ensure consistency and scalability.
• Build dashboards and reports to visualize team performance and operational efficiency.
• Collaborate with teams such as Sales, Customer Support, Supply Chain, and Finance.
• Participate in continuous improvement initiatives to enhance service quality and operations.

Additional Information

The Perks:

• Flexible working hours to suit you and your team.
• Health and mental health support via GymPass, including therapy, meditation, and fitness apps.
• Enhanced maternity and paternity leave options for flexibility and support.
• Cycle-to-Work Scheme.
• Health and Life Insurance.
• Pension Scheme.
• 25 days of annual leave plus bank holidays.
• Daily office snacks.
• Friendly, informal office environment in Central London.