Analyst - Data Centre Operations

Myphf; Hounslow; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Analyst for Data Centre Operations to support the deployment and management of customer data services. This role requires a proactive individual who can manage data cabling, power management, and hardware installations while ensuring compliance with security policies. Ideal candidates will possess excellent communication skills and a strong understanding of IT systems. Join a dynamic team that values collaboration and customer satisfaction, and take your career to the next level in a fast-paced environment where your contributions will directly impact operational success.

Qualifications

• 1+ year experience in a similar role in Managed Services.
• Firm understanding of data cabling installation and management.
• Experience handling and storing customer data.

Responsibilities

• Provide operational support for customers at Redcentric Sites.
• Manage maintenance records using the Ticketing System.
• Implement and maintain physical hosting infrastructure.

Skills

Data Cabling Management

Customer Service

Communication Skills

Problem Solving

Time Management

Education

Microsoft Certified Solutions Associate (MCSA)

Cisco Certified Network Associate (CCNA)

ITIL V3

Tools

Ticketing System

Excel

SharePoint

Google Docs

Office 365

Job description

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The Analyst - Data Centre Operations will aid in the deployment, operation and management of the Customers in its centres. Reporting to the Manager - Data Centre Operations, this role primarily includes the managing of whitespace, colocation and managed customer racks, data cabling, power management, hardware installation, circuit installations, media handling, and fulfilling tasks for our customers on the data centre floor as and when required.

Please note - a full clean UK driving license is essential for this role.

Key Responsibilities

This is not designed to be a list of all tasks undertaken but an outline record of the main responsibilities (5 to 10 maximum). These are indicative of the role and as such the job holder is expected to undertake other duties and responsibilities relevant in nature, level and grade.

• Provide operational support to the required level for all customers based at Redcentric Sites. This may include verbal and written communication as well as face to face interaction with various levels of customer employees.
• Manage maintenance and progression of records for all work and status updates by making use of the prescribed system to do so, i.e. the Ticketing System, Capacity and Tracking Systems, Online Tools and Databases etc.
• Conduct work either for or at the direction of the company for itself or on behalf of its customers, i.e. audits (site and rack), cabling, cross connects, decommissioning, tape rotation, etc.
• Implement and undertake the maintaining of the physical hosting infrastructure (racks, patch frames/panels, data and power tray work, data cabling and cross connects, Telco Carrier space).
• Assist the Site Manager in the maintenance of the look and feel of the site in cooperation with the Product and Support Groups (floor walks to ensure cleanliness, removal of rubbish, process deliveries and collections, monitor and support mechanical and electrical function).
• Communicate with the customer in order to manage the work for the support and setup of customer-specific requirements and when needed provide assistance to the relevant internal teams.
• Work supportively with colleagues, operating in a collegiate manner at all times and in line with the Company's values.
• Provide Service Desk support in taking and managing calls, emails, and other communications from customers.
  
  

Security Responsibilities

Compliance to security policies and other company related policies and procedures are an integral part of employment. Therefore, all staff are expected to:

• Ensure you are aware of and abide by all relevant Company regulations and policies relevant to the role.
  
  

Follow Company / departmental policies and working practices, ensuring that no breaches of information security result from any actions.

• Ensure data protection is maintained and information is made available on a need to know basis.
  
  

Play an active role in the prevention ofunauthorized access and damage to information.

• Report security weaknesses and incidents appropriately to relevant personnel, including the Security function in a timely manner.
  
  

Person Specification

This section describes the sum total of knowledge, experience & competence required by the job holder that is necessary for standard acceptable performance in carrying out this role.

Essential/

Qualifications and Professional Membership

DesirableAssessment Method

Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) credential(s)DesirableApplication/CV

Cisco Certified Entry Networking Technician (CCENT) or applicable Cisco Certified Network Associate (CCNA) credential(s)DesirableApplication/CV

ITIL V3DesirableApplication/CV

Essential/

Technical Competencies (Experience and Knowledge)

DesirableAssessment Method

Minimum one (1) year experience in a similar role such as experience gained in a Business Continuity or a Managed Services environmentEssentialApplication/CV

Experience Handling And Storing Customer DataEssentialApplication/CV

Firm understanding of data cabling installation, management and patchingEssentialApplication/CV

Experience In Using a Ticketing SystemEssentialApplication/CV

Understanding IT systemsEssentialApplication/CV

Rack InstallationDesirableApplication/CV

Customer Service experienceDesirableApplication/CV

Advanced Application Use (Excel, SharePoint, Google docs, Office 365 etc)DesirableApplication/CV

Skills And Behavioral Competencies

Computer hardware maintenance experience (troubleshooting, diagnostics, repair, replacement )EssentialApplication/CV

Essential/

DesirableAssessment Method

Excellent Communication Skills, Written And Verbal, For Customer InteractionEssentialInterview

Excellent organizational and time management skillsEssentialInterview

Excellent problem solving and proactivenessEssentialInterview

Special RequirementsEssential/

DesirableAssessment Method

Job does involve shift work. 24/7EssentialApplication/CV

Full UK Drivers license. Job does have a requirement to drive between and work at different Data Centre sites depending on staff levels. Essential Application/CV

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Operations Consulting

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