Business Operations Administrator - Property Management

Lloyds Living; Manchester; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus awarded

Share schemes including free shares

Discounted shopping

24 days' holiday + bank holidays

Wellbeing initiatives & parental leave

Job summary

Lloyds Living in Manchester is seeking a Business Operations Administrator to provide practical, hands-on support across LLPM wherever needed, with opportunities to contribute to strategic projects and process improvements. The role suits a proactive individual keen to learn and engage across the business.

Join a dynamic team focused on customer-centric property management as the company scales, with a clear path to contribute to operational excellence and efficient admin practices within a

Qualifications

• Experience in administration, customer service, coordination or a similar support role.
• A proactive, hands-on and adaptable approach, with a willingness to get involved.
• Strong organisation, attention to detail and the ability to manage changing priorities.
• Clear communication skills and professional telephone manner.
• Good working knowledge of Microsoft 365, including Outlook, Word, Excel, PowerPoint, Teams and SharePoint.
• Confidence working across teams, following up actions and handling sensitive information appropriately.
• Experience in property management, lettings, housing or another customer-focused environment.
• Experience supporting projects, process improvements, shared mailboxes, suppliers or invoice administration.

Responsibilities

• Provide flexible day-to-day support across LLPM, stepping in where help is most needed.
• Play an active role in strategic projects that improve how the business operates, including supporting business change and the introduction of new processes and systems.
• Manage incoming and outgoing post and provide support with general administrative tasks across the business.
• Provide telephone support to teams across the business, taking accurate messages and directing enquiries appropriately.
• Monitor shared mailboxes and maintain accurate documents, records, trackers and shared folders.
• Coordinate meetings, training and business activities, including papers, notes and action tracking.
• Support routine processes such as onboarding, supplier administration, purchase orders and invoices.
• Identify practical ways to simplify work, reduce administration and improve efficiency.

Skills

Administration

Customer service

Coordination

Proactive approach

Organisational skills

Communication skills

Microsoft 365

Team cross-working

Sensitive information handling

Property management exposure

Tools

Microsoft 365 Suite

Outlook

Word

Excel

PowerPoint

Teams

SharePoint

Job description

Title: Business Operations Administrator

Location: Manchester

Reports to: Strategic Business Operations Manager

Office requirement: Our work style is hybrid, which involves spending at least four days per week, or 80% of our time, at one of our office.

Join us at Lloyds Living as we redefine what it means to manage property in the UK. We're on an ambitious journey to become one of the country's largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you'll be part of a dynamic team shaping the future of property management-where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary.

Purpose of the Role

To provide practical, hands-on support across LLPM wherever it is needed. This varied role is ideal for someone who is curious, keen to learn and willing to get involved, with the opportunity to build a broad understanding of how the whole business operates.

Key Responsibilities

• Provide flexible day-to-day support across LLPM, stepping in where help is most needed.
• Play an active role in strategic projects that improve how the business operates, including supporting business change and the introduction of new processes and systems.
• Manage incoming and outgoing post and provide support with general administrative tasks across the business.
• Provide telephone support to teams across the business, taking accurate messages and directing enquiries appropriately.
• Monitor shared mailboxes and maintain accurate documents, records, trackers and shared folders.
• Coordinate meetings, training and business activities, including papers, notes and action tracking.
• Support routine processes such as onboarding, supplier administration, purchase orders and invoices.
• Identify practical ways to simplify work, reduce administration and improve efficiency.

Skills & Experience

• Experience in administration, customer service, coordination or a similar support role.
• A proactive, hands-on and adaptable approach, with a willingness to get involved.
• Strong organisation, attention to detail and the ability to manage changing priorities.
• Clear communication skills and professional telephone manner.
• Good working knowledge of Microsoft 365, including Outlook, Word, Excel, PowerPoint, Teams and SharePoint.
• Confidence working across teams, following up actions and handling sensitive information appropriately.
• Experience in property management, lettings, housing or another customer-focused environment.
• Experience supporting projects, process improvements, shared mailboxes, suppliers or invoice administration.
• undefined

Key relationships

• Business Operations, Property Management, Leasing, wider LLPM teams, Lloyds Banking Group colleagues, suppliers and partners.

Why Join Lloyds Living?

We're building something special-a brand that puts people at the heart of everything we do. As Business Operations Administrator, you'll be part of a dynamic team shaping the future of residential property management in the UK.

This is a place for you…

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We are committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers - just let us know what you need.

We also offer a wide-ranging benefits package, which includes…

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies