Business Operations Administrator - Lloyds Living

Lloyds Banking Group; Manchester; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Annual bonus

Pension contribution up to 15%

Share schemes (free shares)

24 days holiday + bank holidays

Job summary

Join Lloyds Living as a Business Operations Administrator in Manchester. You will provide hands-on support across LLPM and contribute to strategic projects that improve operations, including new processes and systems.

You will also handle mail, onboarding, supplier admin and routine tasks while coordinating meetings and communications. This hybrid role requires the ability to adapt, manage priorities, and maintain accurate records across teams, ensuring efficient and compliant administrative

Qualifications

• Experience in administration, customer service, coordination or a similar support role.
• A proactive, hands-on and adaptable approach, with a willingness to get involved.
• Strong organisation, attention to detail and the ability to manage changing priorities.
• Clear communication skills and professional telephone manner.
• Good working knowledge of Microsoft 365, including Outlook, Word, Excel, PowerPoint, Teams and SharePoint.
• Confidence working across teams, following up actions and handling sensitive information appropriately.
• Experience in property management, lettings, housing or another customer-focused environment.
• Experience supporting projects, process improvements, shared mailboxes, suppliers or invoice administration.

Responsibilities

• Provide flexible day-to-day support across LLPM, stepping in where help is most needed.
• Play an active role in strategic projects that improve how the business operates, including supporting business change and the introduction of new processes and systems.
• Manage incoming and outgoing post and provide support with general administrative tasks across the business.
• Provide telephone support to teams across the business, taking accurate messages and directing enquiries appropriately.
• Monitor shared mailboxes and maintain accurate documents, records, trackers and shared folders.
• Coordinate meetings, training and business activities, including papers, notes and action tracking.
• Support routine processes such as onboarding, supplier administration, purchase orders and invoices.
• Identify practical ways to simplify work, reduce administration and improve efficiency.

Skills

Admin experience

Customer service

Coordination

Proactive approach

Organization

Communication skills

MS 365

Cross-team collaboration

Tools

Microsoft 365 Suite

Job description

End Date Thursday 12 November 2026

Salary Range £30,201 - £31,790

We support flexible working – click here for more information on flexible working options

Flexible Working Options Hybrid Working, Job Share

Job Description Summary

Title: Business Operations Administrator

Location: Manchester

Reports to: Strategic Business Operations Manager

Office requirement: Our work style is hybrid, which involves spending at least four days per week, or 80% of our time, at one of our office.

Join us at Lloyds Living as we redefine what it means to manage property in the UK. We’re on an ambitious journey to become one of the country’s largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you’ll be part of a dynamic team shaping the future of property management—where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary.

Job Description Purpose of the Role

To provide practical, hands-on support across LLPM wherever it is needed. This varied role is ideal for someone who is curious, keen to learn and willing to get involved, with the opportunity to build a broad understanding of how the whole business operates.

Key Responsibilities

• Provide flexible day-to-day support across LLPM, stepping in where help is most needed.
• Play an active role in strategic projects that improve how the business operates, including supporting business change and the introduction of new processes and systems.
• Manage incoming and outgoing post and provide support with general administrative tasks across the business.
• Provide telephone support to teams across the business, taking accurate messages and directing enquiries appropriately.
• Monitor shared mailboxes and maintain accurate documents, records, trackers and shared folders.
• Coordinate meetings, training and business activities, including papers, notes and action tracking.
• Support routine processes such as onboarding, supplier administration, purchase orders and invoices.
• Identify practical ways to simplify work, reduce administration and improve efficiency.

Skills & Experience

• Experience in administration, customer service, coordination or a similar support role.
• A proactive, hands‑on and adaptable approach, with a willingness to get involved.
• Strong organisation, attention to detail and the ability to manage changing priorities.
• Clear communication skills and professional telephone manner.
• Good working knowledge of Microsoft 365, including Outlook, Word, Excel, PowerPoint, Teams and SharePoint.
• Confidence working across teams, following up actions and handling sensitive information appropriately.
• Experience in property management, lettings, housing or another customer‑focused environment.
• Experience supporting projects, process improvements, shared mailboxes, suppliers or invoice administration.

Key relationships

Business Operations, Property Management, Leasing, wider LLPM teams, Lloyds Banking Group colleagues, suppliers and partners.

Why Join Lloyds Living?

We’re building something special—a brand that puts people at the heart of everything we do. As Business Operations Administrator, you’ll be part of a dynamic team shaping the future of residential property management in the UK. This is a place for you… Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We are committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers - just let us know what you need. We also offer a wide-ranging benefits package, which includes… A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 24 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.

Should you wish to contact us for any reason, please email us at: [e-mail] For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.