Regional Host (Territory Managers) - Property Management - Lloyds Living

Lloyds Living; Hitchin; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping

24 days' holiday plus bank holidays

Wellbeing initiatives

Job summary

Lloyds Living in Hitchin is seeking a full-time property management professional to join their Customer Operations team. This role involves managing customer relationships from viewings to move-ins and ensuring high standards of service and health compliance across properties.

Candidates must possess a UK driving licence, excellent communication skills, and a proactive approach. Offering a range of benefits, including a generous pension, performance-related bonuses, and 24 days of holiday.

Qualifications

• Experience in residential property inspections, lettings, or property management.
• Possess a UK driving licence and ability to travel within the region.
• Proactive self-starter and disciplined lone worker.

Responsibilities

• Manage customer relationships and support the lettings and inspections.
• Ensure health & safety compliance and maintain secure estates.
• Host viewings and attend move out appointments.

Skills

Customer Service

Communication Skills

Organizational Skills

IT Skills

Job description

DEPARTMENT: Customer Operations - Property Management

LOCATION:

Royston & Ashwell

Hook Norton / Chipping Norton / Banbury

HOURS: Full-time

Driving licence required: An EV company vehicle will be provided and charger installation paid for, therefore it's a requirement of the hire that the individual has the ability to have a home EV charger installed at their home address.

Join us at Lloyds Living as we redefine what it means to manage property in the UK. We're on an ambitious journey to become one of the country's largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you'll be part of a dynamic team shaping the future of property management-where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary.

Role Purpose

Build and manage customer relationships and support the lettings, inspection and management of developments across your region. Act as the key point of contact for customers from viewing through to move-in, inspection through to move out, ensuring exceptional customer service and operational efficiency.

Key Responsibilities

• Create amazing experiences across viewings, move in days, mid term inspections and move outs.
• Gain the respect and support of residents through outstanding service and professionalism.
• Report and resolve issues in a timely and professional manner.

Onboarding

• Host viewings and open house events with potential customers
• Gather and record viewing feedback before posting to the PMS to aid reporting.
• Explain and/ or guide customers through the application processes and answer any questions
• Conduct in person Right to Rent check where needed
• Draft inventories for future move ins and host the home move appointments with our customers
• Undertake midterm property and development inspections with customers and report on the condition and any maintenance required to property management.
• Conduct void inspections including property hand overs, water flushing and insurance checks.
• Attend move out appointments with vacating customers and draft the check out inventories.
• Act as eyes on the ground for the centralised property management team to check completion of works or dip testing quality of workmanship.

Health & Safety Compliance

• Ensure buildings meet all health & safety requirements and fire risk assessments.
• Proactively maintain a secure, safe, and successful estate.

Stakeholder Collaboration

• Build strong relationships with management companies, developers, agents, and internal teams.
• Assist in delivering all key performance targets relating to asset and tenancy management.
• Experience of residential property inspections, lettings or property management.
• Passionate about delivering the highest level of customer service.
• Excellent written and verbal communication skills with ability to engage at all levels.
• Possess a UK driving licence and ability to travel within region.
• Proactive self-starter and disciplined lone worker with strong organisational skills.
• Ability to remain calm and controlled under pressure.
• Understands and acts upon customer needs to maintain company reputation.
• Comfortable working in a changing environment.
• Growth mindset and willingness to try new approaches.
• Good range of IT skills.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies