Business Manager

LVMH Group

Manchester

On-site

GBP 28,000 - 36,000

Full time

10 days ago

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Job summary

Guerlain in Selfridges is seeking a Business/ Account Manager to drive counter sales and lead the team, delivering the luxury service that defines the brand. You will act as an ambassador for Guerlain at all times, achieving sales targets and coordinating merchandising and reporting to head office.

With Guerlain's heritage within LVMH, you will develop staff through coaching, set weekly and monthly objectives, and ensure outstanding customer experiences while upholding store policies and brand

Qualifications

Able to motivate, coach and develop people
Results and business orientated
Good leadership skills
Adaptable, able to make decisions and solve problems
Self-confident and able to approach and engage with customers at ease

Responsibilities

To achieve or exceed counter sales targets and corporate objectives
To set up and follow individual and collective objectives on a weekly and monthly basis
To collate all sales information and submit report to line manager by deadline given
To be aware of competitor activity, communicate this to the team and take necessary steps to develop counter activity
To pro-actively seek opportunities and promote in-store events to maximise sales
To ensure that a luxury level of service is delivered to customers and develop customer loyalty
To handle customer complaints discretely and effectively
To ensure that the team are consistently following customer service guidelines and give feedback and act to highlight successes and address areas of concern
To maintain the correct basic stock levels on counter
To ensure that merchandising is displayed effectively and in line with Company guidelines
To communicate the corporate strategy and goals to the team
To ensure the development of team members through regular coaching and leading by example
To appraise staff performance during the probation period, annual and mid-year appraisals
To recruit high calibre team members, manage their induction and performance effectively
To ensure that all team members are professional and complying with Company guidelines
To carry out any additional duties as directed by the management team
To be a brand ambassador and representative at all times
To adhere to all Company policies and procedures, as outlined in the employee handbook
To build strong relationships with store management and to adhere to store policies and procedures
To ensure efficient communication with and reporting to management and head office teams
To manage all counter administration and reporting

Job description

Since its foundation in 1828 by Pierre-Francois Pascal Guerlain, the House of Guerlain has established itself as an icon within the world of fragrance and beauty; a reputation of unparalleled devotion to luxury, sophistication and elegance that has been handed down from generation to generation. Guerlain was the first to create scientifically-based skincare, kohl eyeliner and mascara and introduced the world to lipsticks. Within over 700 fragrances (several of which are considered masterpieces of perfumery), the Guerlain name has become recognised as a symbol of artistry, superlative quality, impeccable style and ultimate grace.

As Business/ Account Manager of Guerlain in Selfridges, you are responsible for the management of the counter and team, achievement of counter sales targets and the level of service that is delivered to customers. Through your passion for the brand you will act as an Ambassador for brand at all times.

Job responsibilities

Main Responsibilities

SALES

To achieve or exceed counter sales targets and corporate objectives
To set up and follow individual and collective objectives on a weekly and monthly basis
To collate all sales information and submit report to line manager by deadline given
To be aware of competitor activity, communicate this to the team and take necessary steps to develop counter activity
To pro-actively seek opportunities and promote in-store events to maximise sales

SERVICE

To ensure that a luxury level of service is delivered to customers and develop customer loyalty
To handle customer complaints discretely and effectively
To ensure that the team are consistently following customer service guidelines and give feedback and act to highlight successes and address areas of concern

MERCHANDISING

To maintain the correct basic stock levels on counter
To ensure that merchandising is displayed effectively and in line with Company guidelines

PEOPLE MANAGEMENT

To communicate the corporate strategy and goals to the team
To ensure the development of team members through regular coaching and leading by example
To appraise staff performance during the probation period, annual and mid-year appraisals
To recruit high calibre team members, manage their induction and performance effectively
To ensure that all team members are professional and complying with Company guidelines

GENERAL

To carry out any additional duties as directed by the management team
To be a brand ambassador and representative at all times
To adhere to all Company policies and procedures, as outlined in the employee handbook
To build strong relationships with store management and to adhere to store policies and procedures
To ensure efficient communication with and reporting to management and head office teams
To manage all counter administration and reporting

Profile

PERSON SPECIFICATION

Able to motivate, coach and develop people
Results and business orientated
Good leadership skills
Adaptable, able to make decisions and solve problems
Self-confident and able to approach and engage with customers at ease

It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House’s founder settledup his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essential destination for dandies and elegant women. The House’s reputation at the courts of Europe peaked when in 1853, for the marriage of Napoleon III and Empress Eugénie, Pierre-François-Pascal created his Eau de Cologne Impériale, which he gave to the young bride as a wedding present. Since then, five successive generations of Guerlain perfumers have held the House’s creative reins. Today, Thierry Wasser is the heir to an olfactory legacy of some 1100 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.

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