Business Manager

GUERLAIN

Manchester

On-site

GBP 26,000 - 32,000

Full time

7 days ago

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Job summary

Guerlain in Selfridges, Trafford Centre, is seeking a Business Manager to lead the Guerlain counter. You will manage the counter team, drive sales targets and ensure exceptional luxury service to every customer.

The role requires strong retail experience, leadership, and a passion for the brand. Full-time hours, 37.5 per week, with an emphasis on coaching, merchandising and reporting to head office.

Qualifications

Able to motivate, coach and develop people.
Results and business oriented.
Good leadership skills.
Strong retail experience.
Adaptable, able to make decisions and solve problems.
Self-confident and able to engage with customers.
Professional, pro-active and positive.

Responsibilities

To achieve or exceed counter sales targets and corporate objectives.
To set up and follow individual and collective objectives weekly and monthly.
To collate all sales information and submit report to line manager by deadline.
To be aware of competitor activity and adjust counter strategy.
To pro-actively seek opportunities and promote in-store events to maximise sales.
To ensure luxury level of service and develop customer loyalty.
To handle customer complaints discretely and effectively.
To ensure the team follows customer service guidelines and provide feedback.
To maintain the correct basic stock levels on counter.
To ensure merchandising is displayed in line with guidelines.
To communicate the corporate strategy and goals to the team and coach them.
To recruit, induct and manage staff performance.
To ensure staff comply with Company policies.
To build strong relationships with store management and head office teams.

Skills

Retail leadership

Team motivation

Customer service

Sales targets

Job description

POSITION: Business Manger

LOCATION: Selfridges, Trafford Centre

WORKING HOURS: Full-time (37.5 hrs)

Since its foundation in 1828 by Pierre-Francois Pascal Guerlain, the House of Guerlain has established itself as an icon within the world of fragrance and beauty; a reputation of unparalleled devotion to luxury, sophistication and elegance that has been handed down from generation to generation. Guerlain was the first to create scientifically-based skincare, kohl eyeliner and mascara and introduced the world to lipsticks. Within over 700 fragrances (several of which are considered masterpieces of perfumery), the Guerlain name has become recognised as a symbol of artistry, superlative quality, impeccable style and ultimate grace.

As Business/ Account Manager of Guerlain in Selfridges, you are responsible for the management of the counter and team, achievement of counter sales targets and the level of service that is delivered to customers. Through your passion for the brand you will act as an Ambassador for brand at all times.

Main Responsibilities

SALES

To achieve or exceed counter sales targets and corporate objectives
To set up and follow individual and collective objectives on a weekly and monthly basis
To collate all sales information and submit report to line manager by deadline given
To be aware of competitor activity, communicate this to the team and take necessary steps to develop counter activity
To pro-actively seek opportunities and promote in-store events to maximise sales

SERVICE

To ensure that a luxury level of service is delivered to customers and develop customer loyalty
To handle customer complaints discretely and effectively
To ensure that the team are consistently following customer service guidelines and give feedback and act to highlight successes and address areas of concern

MERCHANDISING

To maintain the correct basic stock levels on counter
To ensure that merchandising is displayed effectively and in line with Company guidelines

PEOPLE MANAGEMENT

To communicate the corporate strategy and goals to the team
To ensure the development of team members through regular coaching and leading by example
To appraise staff performance during the probation period, annual and mid-year appraisals
To recruit high calibre team members, manage their induction and performance effectively
To ensure that all team members are professional and complying with Company guidelines

GENERAL

To carry out any additional duties as directed by the management team
To be a brand ambassador and representative at all times
To adhere to all Company policies and procedures, as outlined in the employee handbook
To build strong relationships with store management and to adhere to store policies and procedures
To ensure efficient communication with and reporting to management and head office teams
To manage all counter administration and reporting

PERSON SPECIFICATION