Guerlain Beauty Consultant

LVMH Group; Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Guerlain in Manchester is seeking a Beauty Consultant to act as a brand ambassador, delivering a personalised luxury service and achieving sales targets. You will promote Guerlain products, demonstrate cosmetics, and build lasting client relationships in a high-end retail environment.

The role requires exceptional product knowledge, a presentable appearance, and the ability to initiate client contact on counter and during traffic stops, while upholding Guerlain's standards and brand image.

Responsibilities

• To pro-actively sell Guerlain products and provide a luxury standard of service to customers
• To be aware of and achieve or exceed sales targets, as set by your line manager
• To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)
• To be knowledgeable on all Guerlain products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
• Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each products
• To initiate contact with customers and welcome them both on counter and through traffic stopping
• To identify, understand and reformulate the client needs
• To develop personal relationships with clients and to gain loyalty
• To educate clients on Guerlain products and the brand
• To achieve target for Mystery Shopping
• To participate in merchandise management and ensure that it is in line with Corporate guidelines
• To monitor stock levels, report any issues to the Counter Manager and ensure that there is sufficient levels
• To conduct all assigned operational and administrative tasks
• To be a Guerlain brand ambassador and representative at all times
• To adhere to all Company procedures and policies, as outlined in the employee handbook
• To build relationships with store management and adhere to all store policies and procedures
• To carry out any additional duties as directed by the management team
• Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
• Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.
• Self-confident; you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
• Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Guerlain.

Job description

As a Beauty Consultant for Guerlain, you are a brand ambassador. In your role, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand you will demonstrate an attitude that befits Guerlain at all times.

Job responsibilities

MAIN RESPONSIBILITIES

SALES:

• To pro-actively sell Guerlain products and provide a luxury standard of service to customers
• To be aware of and achieve or exceed sales targets, as set by your line manager
• To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)

SERVICE

• To be knowledgeable on all Guerlain products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
• Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each products
• To initiate contact with customers and welcome them both on counter and through traffic stopping
• To identify, understand and reformulate the client needs
• To develop personal relationships with clients and to gain loyalty
• To educate clients on Guerlain products and the brand

KPI: To achieve target for Mystery Shopping

GENERAL

• To participate in merchandise management and ensure that it is in line with Corporate guidelines
• To monitor stock levels, report any issues to the Counter Manager and ensure that there is sufficient levels
• To conduct all assigned operational and administrative tasks
• To be a Guerlain brand ambassador and representative at all times
• To adhere to all Company procedures and policies, as outlined in the employee handbook
• To build relationships with store management and adhere to all store policies and procedures
• To carry out any additional duties as directed by the management team

Profile

PERSON SPECIFICATION

In order to be successful in this role, you will be:

• Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
• Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.
• Self-confident; you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
• Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Guerlain.

Additional information

POSITION WITHIN THE TEAM

Reports to: Business / Account Manager

CONTACTS AND RELATIONSHIPS

Internal: Counter team, Area Managers, Retail Managers, RMA’s

It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House’s founder settledup his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essential destination for dandies and elegant women. The House’s reputation at the courts of Europe peaked when in 1853, for the marriage of Napoleon III and Empress Eugénie, Pierre-François-Pascal created his Eau de Cologne Impériale, which he gave to the young bride as a wedding present.
Since then, five successive generations of Guerlain perfumers have held the House’s creative reins. Today, Thierry Wasser is the heir to an olfactory legacy of some 1100 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
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