Balmain - Selfridges London - 37.5hrs - Counter Manager

Estée Lauder Companies; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Estee Lauder Companies in Greater London seeks a Counter Manager to lead and coach a team of Sales Associates, driving sales, customer service and operations. You will implement agile business plans, recruit and retain customers through in-store events, manage CRM, and lead a high-performing team with a focus on development and exceptional customer relationships.

The role offers progression opportunities within the prestige beauty sector and a dynamic, diverse workplace.

Qualifications

• Proven leadership and coaching experience in fast-paced retail.
• Strong interpersonal and communication skills.
• Track record of achieving sales targets.
• Ability to develop and implement business plans.
• Experience with CRM and customer relationship management.
• Proficiency with computer systems including Excel.

Responsibilities

• Lead and develop Sales Associates to meet sales and service targets.
• Create and execute agile business plans for store growth.
• Recruit and retain customers through strategic in-store events.
• Lead CRM initiatives and drive customer relationship management.
• Coach team to deliver outstanding customer service.
• Collaborate with store leadership to optimize operations.

Skills

Leadership

Coaching

Customer service

Business planning

Sales targets

Communication

Detail-oriented

Autonomy

Proactive

Team leadership

CRM

Tools

Microsoft Excel

CRM software

Email/communication tools

Job description

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel