Business Intelligence Support Analyst

North London NHS Foundation Trust; Camden Town; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

NHS Discounts

Generous annual leave

NHS pension scheme

Flexible working

Job summary

North London NHS Foundation Trust is seeking a Business Intelligence Support Analyst as part of an accredited apprenticeship to support the Analytics and BI team. The role focuses on routine data tasks, report updates, dashboard refreshes and BI operational support within a national NHS framework.

You will develop core technical and analytical skills, gain experience with NHS datasets, reporting tools and data quality processes while contributing to the smooth running of the BI service.

Qualifications

• Willingness to learn analytical toolsets and perform data tasks.
• Ability to work with highly complex data and information.
• Strong verbal and written communication with stakeholders.
• Enrolled in an accredited apprenticeship programme.

Responsibilities

• Provide day-to-day support for BI reports, dashboards refreshes and data collection/validation.
• Assist with first-line support for BI tools and communicate issues to the team.
• Collaborate with colleagues to define information needs and BI projects.
• Share knowledge and provide guidance on data and analytics issues.

Skills

Data entry

Dashboard refresh

BI tools

Stakeholder communication

Tools

A development apprenticeship

Job description

The Business Intelligence Support Analyst provides support to the Analytics and Business Intelligence team in delivering accurate, timely and high-quality information across the organisation. Working under close supervision, the post holder will assist with routine data tasks, system administration, report updates, and general BI operational support. This developmental role is designed to build core technical, analytical and professional skills while completing an accredited apprenticeship programme. The apprentice will gain experience with NHS datasets, reporting tools, data quality processes and BI systems, contributing to the smooth running of the BI service.

• Operational day-to-day support with report and dashboards refreshes and assist in data collection, entry, and validation for BI reports for the Partnership's analytical function, involve communicating highly complex and politically sensitive information to broad range of internal and external stakeholders.
• Provide and receive highly complex, sensitive or contentious information; agreement or co- operation required; present complex, sensitive or contentious information to large groups.
• Provide first-line support for BI tools and systems and communicate analytical issues to a wider team and support with issues as required.
• Work proactively with colleagues across the Trusts to help define information and analytical requirements that will help them in understanding the nature of their services and the factors affecting their delivery; Collaborate with team members on BI projects.
• Freely share knowledge, insight, best practice and ideas and provide expert advice and guidance on data and analytical related issues.

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people. Our Five-Year Strategy: 1. We will provide consistently high-quality care closer to home. 2. With our partners in North London and each borough we will ensure equity of outcome for all 3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care. 4. We will be more effective as an organisation by pioneering research, quality improvement and technology.

Why NLFT?

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Analytical & Judgmental Skills

• Makes judgements involving highly complex data, statistics and analysis and leverages knowledge and skills in analytical delivery to do this.
• Willingness to learn use of analytical toolsets to facilitate this process and can choose an appropriate toolset and output method for the required situation.
• Learning to perform complex statistical analysis, including statistical techniques such as correlation and forecasting.

Planning and Organisation

• Support team to manage daily workload by monitoring submission deadlines and other FOI and ad hoc information requests.
• Monitor inbox and any information requests via emails and update relevant Trello cards.
• Plan and organise the delivery of the BAU; this will involve refreshing of the dashboards and for analytical service provision across the Partnership.
• Support team in management of SOPs for regular reports.
• Produce appropriate support documentation to enable the handover of new developments to BAU operations.
• Participate in the Design Authority process, identifying new technologies and technical standards for use within the organisation.