Business Ethics and Compliance Officer

Serco; Hook; Hybrid; GBP 52,000 - 70,000; Full time

Benefits offered by this job

Flexible working

Pension 6%

Diversity & inclusion

Serco discounts

Employee Assistance Programme

Health & wellbeing

Career development

Safe culture

Job summary

Serco is seeking a proactive Business Ethics & Compliance Officer to strengthen our culture of integrity and support the Group ethics compliance programme. The role is hybrid in Hook, RG27 9UY, full-time and permanent, with duties spanning case management, investigations, due diligence, assurance and colleague engagement.

You will build relationships across Serco’s divisions, support Ethics Compliance Leads, and help ensure that concerns are handled appropriately and compliance systems operate

Qualifications

• Experience handling sensitive information with discretion and integrity.
• Ability to assess complex information and propose practical solutions.
• Strong organisational skills to manage multiple cases and priorities.

Responsibilities

• Monitor initial triage of concerns raised through Speak Up channels and ensure proper recording and allocation.
• Manage ethics case management processes including retaliation monitoring and follow-up activity.
• Conduct investigations into potential breaches of ethics policies and standards.
• Oversee Gifts and Hospitality Register and monitor conflicts of interest.
• Review due diligence findings and support risk assessments for third parties and new countries.
• Support ethics compliance assurance reviews and monitor actions to completion.
• Produce clear internal reporting including quarterly ethics compliance reports.
• Develop communications that raise awareness of ethics and compliance requirements.
• Support Group-led ethics projects and initiatives.
• Build relationships with Divisional Ethics Compliance Leads and provide practical support.

Skills

Ethics & compliance

Investigations

Case management

Risk assessment

Stakeholder engagement

Discretion & integrity

Written & verbal communication

Education

CCEP-I or equivalent compliance qualification

Job description

Hybrid – Hook, RG27 9UY

Full Time, Permanent

Here at Serco, we’re looking for a proactive and principled Business Ethics and Compliance Officer to help strengthen our culture of integrity and support the delivery of our Group ethics compliance programme.

Business Ethics & Compliance Officer

Hybrid – Hook, RG27 9UY

Full Time, Permanent

Here at Serco, we’re looking for a proactive and principled Business Ethics and Compliance Officer to help strengthen our culture of integrity and support the delivery of our Group ethics compliance programme.

This is an opportunity to take on a varied and influential role covering ethics case management, investigations, due diligence, assurance, reporting and colleague engagement. You will help ensure that concerns are handled appropriately, compliance systems operate effectively and our people understand the standards expected of them.

In this key role, you will build effective relationships across Serco’s divisions and provide practical support to Divisional Ethics Compliance Leads.

As Part Of This You’ll

• Monitor and undertake the initial triage of concerns raised through Serco’s Speak Up channels, ensuring cases are recorded, responded to and allocated appropriately.
• Manage and monitor ethics case management processes, including retaliation monitoring and follow-up activity.
• Conduct investigations into potential breaches of ethics compliance policies, standards and processes.
• Oversee the Gifts and Hospitality Register and support the monitoring and resolution of conflicts of interest.
• Review due diligence findings, help resolve identified risks and support assessments relating to third parties and new countries.
• Support ethics compliance assurance reviews and monitor agreed actions through to completion.
• Produce clear and accurate information for internal reporting, including quarterly ethics compliance reports.
• Develop communications and engagement activity that raises awareness of ethics and compliance requirements across the organisation.
• Support the delivery of Group-led ethics compliance projects and initiatives.
• Build trusted relationships with Divisional Ethics Compliance Leads, providing responsive advice and practical support.

What You’ll Need To Do The Role

• A strong interest in business ethics, compliance and corporate responsibility.
• Experience of handling sensitive information with discretion, sound judgement and integrity.
• The ability to assess complex information, identify issues and take responsibility for finding practical solutions.
• Strong organisational skills, with the ability to manage multiple cases, actions and priorities effectively.
• Clear and confident written and verbal communication skills.
• A collaborative approach and the ability to build effective working relationships across different teams and business areas.
• Personal drive, adaptability and a commitment to delivering high-quality work.
• CCEP-I or an equivalent compliance qualification would be advantageous. If not already qualified, you will be expected to work towards certification within 18 months.

Above all, you will be a role model for organisational integrity, with a genuine commitment to ethical behaviour, public service and responsible business practices

Why Serco

Meaningful and vital work: Your work will help protect Serco’s integrity, strengthen colleague confidence in our ethics processes and support responsible decision-making across the organisation.

You will join a supportive environment where you can work with experienced colleagues, contribute to important Group-wide initiatives and continue developing your professional expertise

What We Offer

• Flexible working considered
• Pension – 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).