Business Development Manager (Key Accounts)

Alibaba Cloud; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading cloud service provider is seeking a Business Development Manager in London. The role involves establishing customer relationships, delivering product value, and converting business opportunities. The ideal candidate will have extensive experience in cloud computing sales and strong technical communication skills. Join a dynamic team to drive growth and customer satisfaction in a rapidly evolving market.

Qualifications

• 5+ years of cloud computing related industry experience.
• Experience in selling Public Cloud and software products.

Responsibilities

• Proactively identify key customers and their needs.
• Explain Alibaba Cloud product solutions to customers.
• Provide full lifecycle support to customers.

Skills

Cloud Computing

Sales

Business Development

Technical Communication

Customer Relationship Management

Education

5+ years of experience in cloud computing

Job description

1 month ago Be among the first 25 applicants

1. Customer Relationship Establishment & Business Opportunity Expansion

• Proactively gain insights into key industries in the country/region/market, identify key/potential customers, and be able to proactively find key decision-making chains and identify customers' actual needs.
• Use customer's language to start conversations, gain customer trust, mining product and technology needs, and form effective business opportunities.
• Carry out Secondary Development for existing customers, provide customers with experience upgrades in services, operational cooperation and other aspects, and promote resource expansion.
• Regularly contact existing and potential customers to keep abreast of key information such as customers' business plans and budgets, supplier status, organizational structure, and technical environment.
• Identify customers decision-making chains, maintain relationships with key decision-making points, and establish long-term operational and technical relationships with customers' CXOs or decision makers, to obtain critical support in cooperation.

2. Product & Technological Value Delivery

• Based on the understanding of the customer's industry and business background, help the customer to understand the technical value of Alibaba Cloud's products such as Apsara Stack, seven major products, AI/Intelligent Computing Service,etc.,as well as the differentiated competitive advantages relative to competing companies, so as to convey the positioning of Alibaba Cloud as the best partner.
• Independently explain the standard Alibaba Cloud product solutions to customers; or with the support of Solutions Architect, independently explain the solutions matching the customer's business scenarios to customers, and clearly communicate the competitiveness of Alibaba Cloud product solutions and the business value that can be created for customers.

3. Decision-Making Promotion & Business Opportunity Conversion

• Promote the customer to make quick decisions to adopt and continuously use Alibaba Cloud products and technology solutions through effective resource integration and operation, create value for customers continuously.
• Through the use of a series of sales strategies, such as communication and influence, business offer, etc., to convert business opportunities, achieve results, and realize a win-win situation with customers.
• Reverse drive internal solutions to problems encountered in customer usage that impact the customer experience, drive improvements to internal product solutions and process system.

4. Business Support

• Provide customers with full lifecycle support, integrate all resources to ensure project landing, detect and resolve of product usage problems.
• Promote rapid iteration of Alibaba Cloud products on the customer-end, and support customers to achieve technical goals.

Qualifications:

• 5+ years of cloud computing related industry, experience in selling Public Cloud, to B/G sales and pre-sales related working experience.

• Extensive experience in selling software products, Paas tier products is preferred; experience in major customer expand is preferred.

• Independently visit head customer CTO/customer project leader to complete effective business and technical communication, influence and accelerate decision-making.

• Control the pace of negotiations and independently complete project negotiations to obtain targeted results.

• Understand customer's business and digital transformation needs, diagnose customer's technical problems in specific business scenarios and provide competitive solutions.

• Understand the technological evolution of related field, compare the similarities and differences in the technical characteristics of similar products, and answer regular questions about products on the technological development trends and technical characteristics.

• Accurately identify and classify customers and key stakeholders, and build different responses for different customer groups, e.g., poor customers, average customers, better customers, etc.

• Take the lead in creating a communication atmosphere, grasp the communication points of others, listen effectively to others' points of view, and express one's own point of view clearly.

• Possess a good service awareness, can follow up on customer's issues to the end, effectively help customers solve problems, and ensure customer satisfaction.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Internet Marketplace Platforms and Software Development

Referrals increase your chances of interviewing at Alibaba Cloud by 2x

Get notified about new Business Development Manager jobs in London Area, United Kingdom.

London, England, United Kingdom 21 hours ago

Business Development Manager - TikTok LIVE - London

London, England, United Kingdom 2 weeks ago

Director of Business Development and Strategic Partnerships

London, England, United Kingdom 1 month ago

Senior Business Development Manager - London

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 2 months ago

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 1 week ago

Director of Government Business Development, EU/ME

London, England, United Kingdom 3 weeks ago

Business Development Executive - Commercial Banking

London, England, United Kingdom 1 month ago

(Senior) Business Development Manager, London Overseas Centre

Business Development Manager - Amazon Shipping, Amazon Shipping

London, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.