Business Development Manager

Dow Jones & Company, Inc.; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive Insurance Plans

Paid Time Off

Family Care Benefits

Access to Dow Jones Products

Subscription Discounts

Employee Referral Program

Employee Well-being Support & Fitness

Financial Health Programs

Cybersecurity Protection

Job summary

Dow Jones is seeking an Account Manager for Corporate Subscriptions to grow our existing book of business, prospect for new customers, and drive retention and revenue expansion. You will manage renewals, upsell, and cross-sell within enterprise clients, leveraging Salesforce to monitor pipeline health and account performance.

This role combines hunter and farmer skills, requires strong relationship-building abilities, and reports to the Sales Director.

Qualifications

• 5+ years of sales and account management experience.
• Strong ability to build and maintain client relationships.
• Experience acting as a trusted advisor to maximise product value.
• Experience gathering customer feedback to drive improvements.
• Proficiency with Salesforce or other customer success platforms.
• Stay up-to-date on product offerings (Dow Jones enterprise subscription solutions).

Responsibilities

• Drive sales with new logos and upsell/cross-sell into existing clients.
• Generate and qualify leads through networking, cold-calling, and inbound marketing.
• Manage renewals and reduce churn in the assigned account base.
• Use Salesforce and other tools to track health of the sales pipeline.
• Act as trusted advisor with regular customer communication.
• Negotiate and close deals to meet revenue targets.
• Conduct virtual and in-person meetings with clients to establish relationships and drive opportunities.
• Provide training, resources, and best practices to maximize adoption.
• Address customer concerns and challenges proactively to drive future retention and growth.
• Gather customer feedback to enhance new product development.
• Advocate for customers internally by working with product, support and marketing teams.

Skills

Relationship building

Account management

Sales strategy

Negotiation

Forecasting

CRM Salesforce

Tools

Salesforce

Job description

Account Manager, Corporate Subscriptions

About the Role:

Our corporate subscriptions team is seeking an Account Manager to grow an existing book of business, prospect for new customers, and drive customer retention and revenue expansion. This role requires a mix of hunter sales, strategic growth, relationship management and problem-solving skills. You will report to the Sales Director.

You Will:

• Drive sales with new logos and upsell and cross sell into existing clients
• Generate and qualify leads through networking, cold-calling, and inbound marketing efforts
• Manage renewals and reduce churn within the assigned account base.
• Use platforms such as Salesforce and other sales-related resources to track health of sales pipeline
• Act as a trusted advisor, maintain regular communication with customers.
• Negotiate and close deals to meet and exceed revenue targets.
• Achieve individual revenue targets
• Conduct virtual and in-person meetings with clients to establish relationships and drive new opportunities into pipeline
• Provide training, resources, and best practices to maximize adoption
• Address customer concerns and challenges proactively to drive future retention and growth
• Gather customer feedback to enhance new product development
• Advocate for customers internally by work with product, support and marketing teams
• Stay up-to-date on Dow Jones suite of enterprise subscription solutions

You Have:

• 5+ years of sales and account management experience
• Strong ability to build and maintain relationships with clients
• Experience acting as a trusted advisor to ensure customers maximize the value of the product
• Ability to stay up-to-date on product offerings (Dow Jones enterprise subscription solutions)
• Experience gathering customer feedback and collaborating with internal teams (Product, Support, Marketing) to drive improvements
• Background in subscription-based sales and enterprise account management
• Proficiency in Salesforce or other customer success platforms

Our Benefits

• Comprehensive Insurance Plans
• Paid Time Off
• Family Care Benefits
• Access to Dow Jones Products
• Subscription Discounts
• Employee Referral Program
• Employee Well-being Support & Fitness Programs
• Financial Health Programs
• Cybersecurity Protection

#LI-Hybrid

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.

Reasonable Accommodation

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Dow Jones Corporate Overview

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally.

It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).