Business Development Manager

Bright & Beautiful; Brackley; On-site; GBP 65,000 - 90,000; Full time

Job summary

Bright & Beautiful is seeking a Business Development Manager to act as the primary link between Franchise Business Owners and Head Office across the South East of England. You will drive growth, profitability, and operational excellence within the franchise network without direct sales, supporting onboarding, launch, and ongoing development.

The role requires strong data analysis, KPI monitoring, and the ability to partner with franchisees to deliver robust business plans and timely performance

Qualifications

• Franchising background and/or experience of multi-site operations.
• Proven experience in Business Development, Sales, or Commercial Leadership.
• Strong background in business planning, data analysis, and performance management.
• Demonstrable P&L and commercial acumen.
• Experience working cross-functionally (Marketing, Finance, Operations).
• Confident using CRM systems, Excel, Teams, and PowerPoint.

Responsibilities

• Analyse Franchisee businesses with a strong focus on profit, margin, and efficiency.
• Partner with Franchisees to develop and deliver robust business plans.
• Monitor KPIs, sales pipelines, and operational performance to drive growth.
• Proactively manage underperformance with early intervention and turnaround planning.
• Build and review financial models, P&Ls, and performance dashboards.
• Identify opportunities to improve profitability and operational efficiency.
• Provide meaningful insight and analysis to support Franchisee decision‑making.
• Prepare reports for Senior Management highlighting trends, risks, and opportunities.
• Support new Franchisees through training, launch, and early development.
• Oversee setup activities including vehicles, uniforms, stationery, and systems.
• Support transitions of cluster areas into successful Franchisee operations.
• Accompany Franchisees on customer appointments where appropriate.

Skills

Franchising background

Business Development

Data analysis

P&L awareness

CRM systems

UK driving licence

Tools

Excel

PowerPoint

CRM systems

Teams

Job description

As Business Development Manager, you will be the primary link between Franchise Business Owners and Head Office. Your role is to drive sustainable growth, profitability, and operational excellence across the franchise network. Please note that this is not a direct sales role. You will be working with franchisee

You will partner closely with Franchisees from onboarding through launch and ongoing development, ensuring they operate in line with the business model, achieve financial targets, and continuously improve performance.

This role covers the South East of England and involves extensive travel ( 5 days a week). Ideal candidate will be located within the South East of England. Regions Surrey, Hampshire, Sussex/Kent, Taunton.

KEY OUTCOMES

• Profitable, high‑performing Franchisees aligned to the business model
• Strong, trusted relationships between Franchisees and Head Office
• Early identification and turnaround of underperforming businesses
• Consistent use of data, KPIs, and insight to drive decision‑making

KEY RESPONSIBILITIES

Franchise Performance & Growth

• Analyse Franchisee businesses with a strong focus on profit, margin, and efficiency
• Partner with Franchisees to develop and deliver robust business plans
• Monitor KPIs, sales pipelines, and operational performance to drive growth
• Proactively manage underperformance with early intervention and turnaround planning
• Build and review financial models, P&Ls, and performance dashboards
• Identify opportunities to improve profitability and operational efficiency
• Provide meaningful insight and analysis to support Franchisee decision‑making
• Prepare reports for Senior Management highlighting trends, risks, and opportunities
• Support new Franchisees through training, launch, and early development
• Oversee setup activities including vehicles, uniforms, stationery, and systems
• Support transitions of cluster areas into successful Franchisee operations
• Accompany Franchisees on customer appointments where appropriate

Leadership & Coaching

• Coach, mentor, and motivate Franchise Business Owners to maximise performance
• Provide best practice guidance to Franchisees and the if appropriate the wider BDM team
• Collaborate closely with colleagues across Marketing, Finance, and Operations
• Support and contribute to continuous improvement initiatives across the network

Systems, Standards & Governance

• Ensure Franchisees operate in line with company standards and brand expectations
• Deliver training on in‑house systems to improve productivity and efficiencyMaintain accurate, timely performance data and reporting
• Positively promote company policies and ways of working

Strategic Projects & Brand Partnership

• Partner closely with the Brand Leader to support the development and delivery of strategic initiatives within designed franchise network.
• Translate brand and strategic objectives into practical, scalable actions for Franchisees and where appropriate the wider Business Development team.
• Support the rollout of new processes, systems, and ways of working, ensuring consistency with the Brand and Franchise model.
• Champion a continuous improvement mindset across the franchise network and as appropriate the Business Development team.
• Identify, develop, and share best practice to drive performance, efficiency, and customer outcomes.
• Regularly review Franchisee performance to identify trends, capability gaps, and improvement opportunities.
• Lead by example in adopting and promoting data‑led decision making and performance insight.

EXPERIENCE/SKILLS/KNOWLEDGE

• Franchising background and/or experience of multi‑site operations
• Proven experience in Business Development, Sales, or Commercial Leadership
• Strong background in business planning, data analysis, and performance management
• Demonstrable P&L and commercial acumen
• Experience working cross‑functionally (Marketing, Finance, Operations)
• Confident using CRM systems, Excel, Teams, and PowerPoint
• Right to work in the UK with full UK driving license
• Experience within the related service industry

SKILLS / COMPETENCIES:

• Strategic thinker with strong commercial judgement
• Highly analytical with the ability to turn data into action
• Excellent relationship builder and influencer
• Strong problem‑solver who acts quickly and decisively
• Able to manage multiple priorities in a fast‑paced environment

ATTRIBUTES

• Collaborative, supportive and driven style with the ability to have challenging conversations
• Passionate about coaching, mentoring, and developing others and their businesses
• Self‑motivated and comfortable working with autonomy
• Solutions‑focused, resilient, and adaptable
• Committed to helping Franchisees succeed while protecting the brand

ABOUT US

Neighborly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world‑leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year‑on‑year.

Our Brands:

• Drain Doctor
• Bright & Beautiful
• Countrywide Grounds Maintenance
• Dream Doors
• Greensleeves Lawn Care

Brand Info:

Bright & Beautiful UK is an Award Winning, rapidly growing national domestic cleaning franchise. We have more than 85 regional offices throughout the UK operated and run independently by our network of franchise owners. The Bright & Beautiful Head office is in Brackley, Northamptonshire.