Business Development Executive

Quantuma; City Of London; Sur place; GBP 30 000 - 50 000; Plein temps

Résumé du poste

A leading IT services firm is seeking a Business Development Executive in the City of London. You will manage new customer acquisition and act as a customer account manager, driving customer relationships, satisfaction, and revenue growth. Ideal candidates will have a solid background in MITS sales or cloud-based applications, exceptional communication skills, and a proven track record in meeting sales targets. The role is full-time and primarily remote, with travel to client sites as needed.

Qualifications

• Proven experience in MITS sales or cloud-based applications.
• Strong ability to engage at all levels of an organization.
• Track record of meeting/exceeding sales targets.

Responsabilités

• Build and maintain strong customer relationships.
• Act as the main point of contact for customer enquiries.
• Conduct regular check-ins with customers for satisfaction.
• Own sales targets against your account portfolio.
• Maintain accurate customer information in CRM.
• Monitor sales pipeline and track progress.
• Coordinate product demonstrations for customers.

Connaissances

MITS sales experience

Customer-first approach

Pipeline management

Communication skills

Negotiation skills

Presentation skills

Description du poste

Join to apply for the Business Development Executive role at Quantuma

Pinnacle, part of K3 Capital Group, is recruiting for a Business Development Executive to join our growing Managed IT Services (MITS) team.

As a Pinnacle MITS Business Development Executive, you will be responsible for managing New Customer Acquisition (NCA) as well as acting as a Customer Account Manager (CAM).

Your primary objective will be to drive NCA, ensure customer retention, customer satisfaction, foster long‑term relationships, and drive revenue growth through upselling and cross‑selling opportunities.

You will serve as the primary point of contact for customers, understanding their business needs, providing product guidance, and offering exceptional customer support and services.

This opportunity is predominantly based from home, with travel to an office or client site as required. The geographical coverage will be the south‑east of England, covering London and surrounding counties.

Key Responsibilities

• Build and maintain strong relationships with customers and prospects to understand their business objectives and challenges and how our portfolio of Managed IT Services, software, development, ISVs support their processes and objectives.
• Act as the main point of contact for customer enquiries, issues, and escalations.
• Conduct regular check‑ins / reviews with customers to assess satisfaction levels and identify opportunities for improvement including Expansion, Upgrade, Migration – virtually and face‑to‑face.
• Own a sales target against your account portfolio and ensure that your engagement with the Customer aligns with Pinnacle Base expansion strategy.
• Maintain and manage your account portfolio CRM Data – Update and maintain accurate customer information and sales activities in the CRM system.
• Monitor the sales pipeline, track progress, and identify potential bottlenecks or areas for improvement.
• Introduce & co‑ordinate Presales into Customer sites to ensure the Customer has a thorough understanding of the software's features and functionalities.
• Address and resolve any issues or concerns raised by Customers in a timely and efficient manner via facilitating communications with both internal teams and external suppliers.
• Work closely with internal teams, such as Customer Success Leader, professional services, support, ITS, and product development, to ensure timely resolution of Customer issues.
• Engage in the renewal process for Customer contracts, ensuring timely renewals and contract negotiations as needed.
• Upgrades – Maintain an “Always Current” mindset whilst collaborating with internal teams to deliver an “Always Current” strategy.
• Gather feedback from Customers regarding their experience with our solution and relay this feedback to relevant internal teams for product improvement.
• Provide / Coordinate product demonstrations and training sessions to customers as needed.
• Meet personal and team Key Performance Indicators (KPIs) and objectives related to sales targets, client retention, and customer satisfaction.
• Actively participate in performance reviews and goal‑setting sessions to align individual goals with company objectives.

About You

• Proven experience in MITS sales, or cloud‑based, technical business applications.
• A consultative, customer‑first sales approach, with the ability to engage at all levels of an organisation.
• Strong pipeline management skills and a track record of meeting/exceeding sales targets.
• Exceptional communication, negotiation, and presentation skills.
• The ability to travel to events, internal meetings and customer sites.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Business Development and Sales