Business Development Director

Omega; Greater London; Hybrid; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Company pension scheme

Holiday entitlement

Employee Assistance Programme

Laptop

Job summary

Omega is recruiting a Business Development Director for the London area, with a hybrid pattern requiring 2-3 days in the office and regular travel. You will lead growth for the Retail & Destinations sector, driving revenue, managing complex tenders, and building executive client relationships end-to-end.

You will oversee strategy, negotiations, and mobilisation, ensuring successful transition from award to delivery while aligning with health, safety and sustainability standards.

Qualifications

• Experience leading complex, high-value opportunities.
• Background in cleaning/soft services preferred.
• Strong understanding of mobilisation and service delivery.

Responsibilities

• Develop and execute a sales strategy for Retail & Destinations.
• Build relationships with senior decision-makers in target sectors.
• Generate new business through networking and events.
• Lead client meetings and create tailored service proposals.
• Manage tender and bid processes with cross-functional teams.
• Negotiate terms, secure contracts, and support mobilisation.
• Maintain CRM records and revenue forecasts to meet KPIs.
• Provide market insight and support marketing initiatives.

Skills

Sales strategy

Key account management

Bid management

Negotiations

CRM & forecasting

Sector intelligence

Executive communication

Tools

CRM systems

Job description

Business Development Director (Cleaning)

London – Hybrid 2-3 days in office (Regular Travel Required)

Permanent

Our client is a dynamic, technology-led market leader in the provision of soft services across the UK and Ireland. Due to continued growth, they are seeking an experienced Business Development Director to drive profitable and sustainable growth across the Retail & Destinations sector

You will be responsible for generating new business opportunities, developing senior client relationships, leading complex tenders and negotiations, and ensuring a seamless transition from contract award through to mobilisation and operational delivery.

Key Responsibilities – Business Development Director

• Develop and execute a sales strategy for the Retail & Destinations sector, identifying new business opportunities and driving revenue growth.
• Build and maintain relationships with key decision-makers across retail, leisure, visitor attractions, shopping centres and destination venues.
• Generate and convert new business through networking, referrals, industry events and targeted business development activity.
• Lead client meetings, site visits and solution development, creating tailored service proposals that meet customer requirements.
• Manage the full tender and bid process, working closely with operational and commercial teams to ensure competitive and deliverable solutions.
• Negotiate commercial terms, secure contract awards and support successful mobilisation and implementation.
• Maintain an accurate sales pipeline, CRM records and revenue forecasts, ensuring delivery against KPIs and growth targets.
• Act as a sector specialist, providing market intelligence, competitor insight and supporting marketing and brand awareness initiatives.

Qualifications & Experience – Business Development Director

• Must have come from a cleaning/soft services background
• Proven experience originating and closing complex, high-value or multi-site business opportunities.
• Strong understanding of cleaning operations, labour-led costing models, TUPE, mobilisation and service delivery.
• Knowledge of health & safety, sustainability and operational compliance requirements.
• Excellent consultative sales, negotiation, presentation and relationship management skills.
• Experience managing sales pipelines, CRM systems and forecasting processes.
• Strong commercial acumen with experience assessing margin, contract risk and pricing strategies.
• Ability to influence and lead cross-functional teams without direct authority.
• Excellent written and verbal communication skills with credibility at executive level.

On Offer – Business Development Director

• Company pension scheme
• Holiday entitlement in line with contract
• Employee Assistance Programme
• Laptop, mobile phone and ongoing development support