Business Design and Change Manager (7659)

Norfolk County Council; Norwich; Hybrid; GBP 48,000 - 53,000; Full time

Job summary

Norfolk County Council is seeking a Business Design and Change Manager to lead ongoing transformation within Children's Services. The role, offering a competitive salary and flexible working arrangements, is pivotal in leveraging innovative technology in service delivery to enhance the lives of children and families across Norfolk.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Employee discounts programme

Local Government Pension Scheme

Financial benefits such as relocation expenses

Qualifications

• Track record of change management and leadership.
• Ability to build squads for development and delivery.
• Strong communicator and influencer with financial acumen.

Responsibilities

• Challenge the status quo using facilitation and innovation tools.
• Convert ideas into proposals for strong business cases.
• Coach colleagues in business design and change techniques.

Skills

Change Management

Leadership

Communication

Creativity

Job description

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Job Description

Business Design and Change Manager | 7659 | Fixed term contract until 31 December 2027 | 37 hours per week | £48,610 to £52,594 per annum | Grade L | Norwich - hybrid working

Our transformation agenda in Norfolk Children's Services is succeeding for children and young people. We have a track record of successful project delivery, and the impact of our transformation journey has been endorsed by multiple successful inspections. We have further large-scale change underway making this is an exciting opportunity to be part of our highly skilled team and drive forward transformation at pace to ensure children and young people in Norfolk can flourish.

Now is a fantastic moment to join our team:

• you have support from and direct access to our senior leaders who are open to new ideas and people who think differently
• we have a substantial investment fund to deploy and a mandate to make change happen
• the team has a great reputation and will invest in your development
• there are major programmes in place with significant momentum, but also substantial scope to develop new schemes, projects and concepts from the ground up

We are looking to recruit to two posts. The first will initially be aligned to the 'making better use of technology' programme but with scope to work on future projects in other programme areas. The second will be aligned to one of the of the other major change programmes within Children's Services.

Position A: This role will initially be aligned to the Making Better Use of Technologyprogramme but with the expectation that the post holder will pick up projects from across the breadth of our programmes in future. The Making Better Use of Technology programme seeks to leverage technology to enhance service delivery and support for children and families. It aims to improve efficiency, data management, and access to services through innovative technological solutions. The key focus for the programme is the exploration of artificial intelligence technology including Co-Pilot and Microsoft Azure AI to enhance efficiency. The programme also includes maximising the use of automations, such as RPA and Power Automate, to further optimise operations. A focus on our Core Business Systems (Synergy, Liquid Logic) aims to bring significant improvements and updates to case recording.

Position B: This position will be aligned to change activity within one or more of our major programmes of work. Examples of these programmes include:

• Families First Partnership Programme, which is a government supported initiative focusing on ensuring that every family can access the right help and support when they need it, with a strong emphasis on early intervention to prevent crisis. The key focus of the programme will be to further embed a multi-agency and disciplinary Family Help model in Norfolk, establish multi-agency child protection processes and further embed family decision making. This will be enabled through revised information sharing arrangements, multi-agency safeguarding arrangements and embedding good practice as outlined in the revised Children's Social Care National Framework.
• Self-Improving Education System Programme: To foster a self-improving education system in Norfolk by redefining the role of the Local Authority and aligning support services for settings, schools, and providers to achieve our Norfolk Learning Ambition. This will include the development and implementation of a new support model for Norfolk's education system.
• System Collaborative with Health. The aim of this approach is to create a fully integrated care and health system for children and young people by focusing on collaborative working between health and social care services. This includes prioritising early intervention and prevention by shifting resources and support upstream over time, thereby reducing the reliance on specialist and acute support. By focusing on working in school and community zones, the approach seeks to offer support within local communities, providing help where children, young people, and families are in their day-to-day environments, rather than relying on specialist settings, clinics, or institutions.

Please specify which of the roles you would like to be considered for as part of your application. You may wish to be considered for both.

As a Business Design and Change Manager, you will challenge the status quo and generate ideas through insight from across the Council and externally, using facilitation and innovation tools to prompt ideas and generate positivity about change.

You will convert ideas into ambitious proposals to formulate strong, evidence based and robust business cases to secure sign off. You will build squads that will drive development and delivery and will initiate handover to business as usual at the optimum time.

Appropriate challenge and support to senior managers, business and workstream leads is a key part of this role. Alongside this, you will coach colleagues in business design and change techniques to develop a transformational culture and ethos in Children's Services.

With a track record of change management and leadership, you'll evidence your creativity in developing new solutions and applying concepts from one area to another. As a strong communicator and influencer, you'll build energy around the agenda with financial acumen to understand financial triggers in a complex organisation.

Public or private sector - you'll be the ideas person with exceptional change and transformation skills. You'll have the intellectual curiosity to systematically change outcomes for children and young people.

Is this you? Interested? To discuss the role in more details please contact Emma Cooper (Head of Business Design and Improvement) on 01603 217753 or Keith Holmes (Strategy, Planning and Change Programme Manager) on 01603 223843.

All our office-based roles are currently hybrid as part of our Smarter Working plans. We anticipate that working remotely will be a key feature of this role, but when you work from the office your base will be County Hall, Norwich. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely or in a hybrid fashion.

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement with the ability to buy and sell leave
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependent on your job role and business need.
• Financial benefits such as:
  • 'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job

You can find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Redeployment closing date: 8 June 2025

All other applicants closing date: 15 June 2025

Interviews: w/c 23 June

Target start date: 01 September 2025

About Us

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.