Business Delivery Assistant (Midlands and East)

The National Heritage Memorial Fund; Park Central; Hybrid; GBP 23,000 - 29,000; Part time

Benefits offered by this job

Hybrid working

Job summary

The National Lottery Heritage Fund in Birmingham offers a part-time Business Delivery Assistant role (permanent) with hybrid working. You will provide wide administrative support to the Midlands & East Area team, manage applications, oversee records, and assist with Salesforce IMS operations and meeting administration.

This role requires a proactive administrator who can maintain office spaces, support colleagues and customers, and contribute to a positive, inclusive workplace.

Qualifications

• Administrative support experience.
• Familiarity with Salesforce IMS-based workflows.
• Ability to check new applications and keep customer records up to date.

Responsibilities

• Maintain office spaces and support day‑to‑day operations.
• Check new applications and process them accurately.
• Keep customer records up to date in the IMS.
• Assist Senior Business Manager with meeting administration.
• Support colleagues and customers in IMS related tasks.

Tools

Salesforce IMS

Job description

Vacancy Type Permanent/Part Time Salary £25,925 (R1) Weekly hours (NB. full-time = 35 hours per week) 21 hours per week. Salary will be pro-rata. Location Birmingham (Hybrid Working)

The National Lottery Heritage Fund

As the largest funder for the UK’s heritage, our vision is for heritage to be valued, cared for and sustained for everyone, now and in the future.

We believe in the power of heritage to ignite the imagination, offer joy and inspiration, and to build pride in place and connection to past.

Our mission is to use our expertise to support and champion the UK’s heritage and demonstrate the transformative potential of National Lottery funding through delivering our new strategy Heritage 2033. We ensure that money from The National Lottery makes a decisive difference for people, places and communities.

We are currently recruiting for a part time Business Delivery Assistant on a permanent contract based in our Birmingham Office (Hybrid Working).

The primary purpose of this post is to provide a wide range of administrative support to the Midlands & East Area team. The daily tasks of a Business Delivery Assistant include but are not limited to, maintaining office spaces, checking new applications, ensuring customer records are up to date, supporting colleagues and customers with the operation of our Salesforce based investment Management System (IMS), and assisting the Senior Business Manager in the administration of meetings.

If you are excited about helping ensure that heritage is inclusive and accessible to everyone, for now and future generations, then we want to hear from you.

Our Values

• Inclusive of all aspects of heritage, people and communities
• Ambitious for our people, communities and heritage
• Collaborative by working and learning together
• Trusted for our integrity, expertise and judgement

Flexible Working

The National Lottery Heritage Fund has offices all over the UK and we champion a flexible approach to working where this supports our business needs. We have formally adopted a hybrid working approach. This means that most employees will work from their contracted Heritage Fund office twice a week at minimum. Time spent on site visits to projects or other meetings based at another Heritage Fund or external office are counted as part of those two days. The other days in the week employees may work from home.

Disability Confident Employer

We guarantee to interview all disabled applicants who meet the minimum essential criteria for every vacancy. We always endeavour to make reasonable adjustments and special requirements can be discussed and arranged before an interview.

The National Lottery Heritage Fund pledges to provide an inclusive working and learning environment for our people which prioritises fairness, equality, diversity and inclusion as well as dignity and respect for all. We will create a workspace where intimidation, discrimination, harassment, bullying and victimisation are not tolerated and actively prevented and opposed

Job Profile Business Delivery Assistant (Midlands and East) - Job Infromation Pack