Business Delivery Assistant (Midlands and East)

The National Heritage Memorial Fund; Birmingham; Hybrid; GBP 23,000 - 29,000; Part time

Job summary

The National Lottery Heritage Fund in Birmingham is recruiting a part-time Business Delivery Assistant on a permanent contract with hybrid working. You will provide a wide range of administrative support to the Midlands & East Area team, help maintain records, and assist with the operation of our Salesforce IMS system.

The role involves checking new applications, supporting colleagues and customers, and assisting the Senior Business Manager with meeting administration.

Qualifications

• Providing a wide range of administrative support to the Midlands & East Area team.
• Experience using Salesforce-based Investment Management System (IMS).
• Strong organisational skills and ability to manage meetings.

Responsibilities

• Maintain office spaces and facilities.
• Check new applications and ensure records are up to date.
• Support colleagues and customers with IMS operations and data entry.
• Assist the Senior Business Manager with meeting administration.
• Support the Birmingham office with general administrative tasks.

Skills

Administrative support

Office administration

Customer records management

Tools

Salesforce IMS

Job description

Vacancy Type

Permanent/Part Time

Salary

£25,925 (R1)

Weekly hours (NB. full-time = 35 hours per week)

21 hours per week. Salary will be pro-rata.

Location

Birmingham (Hybrid Working)

Application Deadline

Sunday, October 11, 2026

Job Summary

The National Lottery Heritage Fund

As the largest funder for the UK's heritage, our vision is for heritage to be valued, cared for and sustained for everyone, now and in the future.

We believe in the power of heritage to ignite the imagination, offer joy and inspiration, and to build pride in place and connection to past.

Our mission is to use our expertise to support and champion the UK's heritage and demonstrate the transformative potential of National Lottery funding through delivering our new strategy Heritage 2033. We ensure that money from The National Lottery makes a decisive difference for people, places and communities.

We are currently recruiting for a part time Business Delivery Assistant on a permanent contract based in our Birmingham Office (Hybrid Working).

The primary purpose of this post is to provide a wide range of administrative support to the Midlands & East Area team. The daily tasks of a Business Delivery Assistant include but are not limited to, maintaining office spaces, checking new applications, ensuring customer records are up to date, supporting colleagues and customers with the operation of our Salesforce based investment Management System (IMS), and assisting the Senior Business Manager in the administration of meetings.

If you are excited about helping ensure that heritage is inclusive and accessible to everyone, for now and future generations, then we want to hear from you.

• Applications close on Sunday, 11 October 2026 at 23:59 pm.
• Interviews are expected to take place on Monday 26 October 2026.

Our Values

Our Values and Behaviours sit at the heart of our work and are central to how we recruit. How you demonstrate our Values is just as important to us as your skills and experience.

• Inclusive of all aspects of heritage, people and communities
• Ambitious for our people, communities and heritage
• Collaborative by working and learning together
• Trusted for our integrity, expertise and judgement

Flexible Working

The National Lottery Heritage Fund has offices all over the UK and we champion a flexible approach to working where this supports our business needs. We have formally adopted a hybrid working approach. This means that most employees will work from their contracted Heritage Fund office twice a week at minimum. Time spent on site visits to projects or other meetings based at another Heritage Fund or external office are counted as part of those two days. The other days in the week employees may work from home.

Disability Confident Employer

We guarantee to interview all disabled applicants who meet the minimum essential criteria for every vacancy. We always endeavour to make reasonable adjustments and special requirements can be discussed and arranged before an interview.

The National Lottery Heritage Fund pledges to provide an inclusive working and learning environment for our people which prioritises fairness, equality, diversity and inclusion as well as dignity and respect for all. We will create a workspace where intimidation, discrimination, harassment, bullying and victimisation are not tolerated and actively prevented and opposed