Business Customer Manager

Dixons Carphone; Stevenage; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Business Customer Manager to lead their B2B initiatives. This role involves coaching a dedicated team to enhance customer experiences and drive sales. You will build strong relationships with local businesses while developing innovative strategies to improve B2B performance. With a focus on personal growth and team development, this position offers a chance to make a significant impact in a fast-paced environment. Join a company that values diversity and inclusion, and take your career to new heights while contributing to a sustainable future.

Benefits

Performance-related bonus

Product discounts

Wellbeing initiatives

30 days annual leave

Qualifications

• Experience in management with a hands-on approach.
• Proven track record in B2B environments.

Responsibilities

• Coach colleagues to inspire business customers.
• Build strong networks with local businesses.
• Lead a highly engaged team and drive sales.

Skills

Management Experience

Coaching Skills

B2B Sales

Retail Experience

Customer Service

Job description

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Business Customer Manager
Stevenage
Currys, Stevenage
Permanent
Full Time

At Currys we’re united by one passion: to help everyone enjoy amazing technology.As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

As a Business Customer Manager, you’ll be accountable for our B2B proposition in-store, you’ll take the lead on creating an experience our business customers love. Helping to meet and exceed all of their technology wants and needs. You’re the one who will coach the team to nurture existing relationships with local business owners, as well as giving them the confidence to develop new ones. Like you, they will delight in bringing technology to life for our customers and going above and beyond during every interaction.

Role overview:

As part of this role, you’ll be responsible for:
● Coaching colleagues to inspire our business customers to buy the best products to suit their needs, however they choose to shop with us.
● Building a strong network with local businesses, developing new relationships and growing existing accounts.
● Leading a highly engaged team, understanding their strengths and development opportunities, supporting personal development plans and encouraging progression.
● Inspiring colleagues to put the customer first whilst driving business sales and profit objectives.

This isn’t a role for someone who wants to stand still. Our business moves at pace, and it’s suited to someone who wants to grow with it. You’ll be driven by finding innovative ways to transform how local businesses use our exciting tech products and services. Enhancing B2B performance and building for the future. Doing it because it makes you proud and because you want your store to achieve.

You will need:
● To have management experience and a hands-on style.
● Background in either a retail or B2B environment (or both!).
● Proven coaching skills and a passion for building team confidence and capability.
● A track record of identifying commercial opportunities to deliver KPIs.
● To be confident working in a team, approachable and friendly to colleagues and customers.

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you. They include:
● Performance-related bonus.
● Product discounts on the latest tech.
● A range of wellbeing initiatives.

Join our Business Sales team and we’ll be with you every step of the way, helping you make this role your own and develop the career you want. We’ll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [e-mail] and we’ll do our best to help.