Business Customer Manager

TN United Kingdom; St Albans; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Business Customer Manager to lead B2B efforts in a dynamic retail environment. This role focuses on creating exceptional experiences for business customers, coaching a dedicated team, and nurturing relationships with local businesses. With a commitment to innovation and customer satisfaction, you'll play a key role in driving sales and helping businesses thrive with cutting-edge technology. Join this forward-thinking company to develop your skills and make a positive impact on the community while enjoying a range of benefits including annual leave and performance bonuses.

Benefits

30 days of annual leave

Competitive pension scheme

Performance bonuses

Tech product discounts

Wellbeing initiatives

Qualifications

• Management experience with a hands-on approach.
• Proven coaching skills and passion for team development.

Responsibilities

• Coaching colleagues to inspire business customers.
• Building a strong network with local businesses.
• Leading a highly engaged team and supporting personal growth.

Skills

Management Experience

Coaching Skills

Retail Experience

B2B Sales

Customer Satisfaction

Job description

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Business Customer Manager
Stevenage
Currys, Stevenage
Permanent
Full Time

At Currys, we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s leading retailer of tech, we pride ourselves on the service our customers receive — thanks to our team of 25,000 caring and committed colleagues. Working as one team, we learn, grow, and celebrate every day.

As a Business Customer Manager, you’ll be responsible for our B2B in-store proposition. You will lead efforts to create an experience our business customers love, helping meet and exceed their technology needs. You’ll coach the team to nurture existing relationships with local business owners and develop new ones, bringing technology to life for our customers and exceeding expectations.

Role overview:

Responsibilities include:

1. Coaching colleagues to inspire our business customers to choose the best products for their needs.
2. Building a strong network with local businesses, developing new relationships, and growing existing accounts.
3. Leading a highly engaged team, understanding their strengths and development needs, supporting personal growth, and encouraging career progression.
4. Inspiring colleagues to prioritize customer satisfaction while driving sales and profit objectives.

This role is suited for someone eager to grow with the business, innovative in transforming how local businesses utilize our tech products and services, and committed to building for the future.

Minimum requirements include:

• Management experience with a hands-on approach.
• Background in retail or B2B environments (or both).
• Proven coaching skills and passion for team development.
• Ability to identify commercial opportunities and meet KPIs.
• Confidence working in a team, approachable and friendly demeanor.

Benefits include 30 days of annual leave (including bank holidays), a competitive pension scheme, performance bonuses, tech product discounts, and wellbeing initiatives.

Join our Business Sales team to develop your skills, explore new opportunities, and progress your career. Help us make a positive impact on people and the planet through our recycling and repair initiatives. We are committed to diversity and inclusion, ensuring fair opportunities for all during the application process. For assistance, contact [emailprotected].