Business Coordinator

Bath Racecourse; Matlock Bath CP; On-site; GBP 23,000 - 29,000; Full time

Job summary

Bath Racecourse, part of Arena Racing Company, seeks a proactive on-site coordinator to manage hospitality, race-day events and client liaison. You will coordinate with sales and delivery teams to ensure flawless service and timely invoicing, while maintaining a professional image and strong client relationships.

Ideal applicants are highly organised, with experience in business coordination or sales, able to work across multiple teams to deliver high-quality events for valuable clients.

Qualifications

• Educated to A-level standard or equivalent; business/even qualifications preferred.
• Experience coordinating hospitality or events with multiple stakeholders.
• Strong client liaison, invoicing, and on-site delivery capabilities.

Responsibilities

• Represent the race course professionally handling clients and requests.
• Coordinate on-site delivery of restaurant, hospitality, and EVH activity with sales and delivery teams.
• Act as client liaison to finalise booking details and communicate with delivery teams.
• Manage account for existing client business on-site to ensure service quality.
• Work with finance to ensure accurate invoicing and timely payments.
• Coordinate pre-race-day setup and deliveries with operations and delivery teams.
• Oversee sponsorship collateral provision and activation.
• Ensure marketing collateral is up-to-date and in supply.
• Maintain direct-to-site communication and enquiry flow; engage with local community.

Skills

Client management

Account management

Multi-team coordination

Sales experience

MS Office

Event coordination

Presentable

Self-starting

Education

A-level or equivalent

Job description

Part of Arena Racing Company, Bath Racecourse received a multi-million pound redevelopment in 2016 that transformed the venue. The racecourse now has modern facilities that still give recognition to the history and heritage of the venue, purpose built to accommodate guests on race days as well as a multitude of events from weddings to conferences.

Key Responsibilities For The Role Will Include

• Represent the race course in an appropriate and professional manner dealing with a variety of clients and requests.
• Act as the on-site co-ordination for delivery of restaurant, hospitality (race day) and EVH activity working closely with the sales hub and delivery teams.
• Acting as client liaison to coordinate final booking details with smooth communication to the delivery team.
• Acting as account handler for specific existing client business, used to dealing directly with the race course.
• Liaison with finance, final details to ensure accurate invoicing, ensuring before-the-day payments have been made.
• Work closely with operations and the delivery team to ensure accurate pre-race-day / pre-event setup and deliveries, briefing where necessary.
• Coordination of localised and group-wide sponsorship collateral provision and activation.
• Ensuring marketing collateral is appropriate, up to date and in good supply.
• Management of direct-to-site communication and flow of enquiry.
• Work with ED/GM in representing the business to the local community.
• All business-related tasks within reasonable scope of the role.

Essential Skills & Experience

• Educated to A-level standard or equivalent. Business/even qualification preferred.
• At least 2-years working in a business or commercial coordination role, or as a business developer wanting to move into coordination.
• Highly organised, with the ability to manage multiple projects in a multi-stakeholder environment, to tight timescales.
• Client and account management experience
• The ability and flare to showcase a site or an event for business show rounds
• Proven experience in working with multiple teams, coming together to provide a high-quality service acting as the point-person on-site to ensure high-quality service delivery.
• Numerate, with good IT skills including MS Office products.
• Affable and presentable, with experience in working with high-value clients, with a proven ability to engender trust and respect.
• Self-starting and tenacious, with a can-do attitude turning your hand to any reasonable project or activity.
• Previous effective sales experience an advantage.

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.