Business Coordinator

Bath-Racecourse; Bath; On-site; GBP 30,000 - 42,000; Full time

Job summary

Bath Racecourse, part of Arena Racing Company, is seeking a proactive on-site Co-ordinator to represent the business across hospitality and race-day events. You will act as the client liaison, coordinate pre-event logistics with delivery teams, and ensure accurate invoicing and timely payments.

The role requires strong organisational skills and experience working with high-value clients to deliver top-quality service.

Qualifications

• Educated to A-level standard or equivalent.
• At least 2-years working in a business or commercial coordination role, or as a business developer wanting to move into coordination.
• Highly organised, with the ability to manage multiple projects in a multi-stakeholder environment, to tight timescales.
• Client and account management experience
• The ability and flare to showcase a site or an event for business show rounds.
• Numerate, with good IT skills including MS Office products.

Responsibilities

• Represent the race course in an appropriate and professional manner dealing with a variety of clients and requests.
• Act as the on-site co-ordination for delivery of restaurant, hospitality (race day) and EVH activity working closely with the sales hub and delivery teams.
• Acting as client liaison to coordinate final booking details with smooth communication to the delivery team.
• Acting as account handler for specific existing client business, used to dealing directly with the race course.
• Liaison with finance, final details to ensure accurate invoicing, ensuring before-the-day payments have been made.
• Work closely with operations and the delivery team to ensure accurate pre-race-day / pre-event setup and deliveries, briefing where necessary.
• Coordination of localised and group-wide sponsorship collateral provision and activation.
• Ensuring marketing collateral is appropriate, up to date and in good supply.
• Management of direct-to-site communication and flow of enquiry.
• Work with ED/GM in representing the business to the local community.

Skills

Client and account management

Highly organised

Multi-stakeholder coordination

On-site event coordination

Excellent communication

Education

A-levels or equivalent

Tools

MS Office

Job description

Part of Arena Racing Company, Bath Racecourse received a multi-million pound redevelopment in 2016 that transformed the venue. The racecourse now has modern facilities that still give recognition to the history and heritage of the venue, purpose built to accommodate guests on race days as well as a multitude of events from weddings to conferences.

Key responsibilities for the role will include

• Represent the race course in an appropriate and professional manner dealing with a variety of clients and requests.
• Act as the on-site co-ordination for delivery of restaurant, hospitality (race day) and EVH activity working closely with the sales hub and delivery teams.
• Acting as client liaison to coordinate final booking details with smooth communication to the delivery team.
• Acting as account handler for specific existing client business, used to dealing directly with the race course.
• Liaison with finance, final details to ensure accurate invoicing, ensuring before-the-day payments have been made.
• Work closely with operations and the delivery team to ensure accurate pre-race-day / pre-event setup and deliveries, briefing where necessary.
• Coordination of localised and group-wide sponsorship collateral provision and activation.
• Ensuring marketing collateral is appropriate, up to date and in good supply.
• Management of direct-to-site communication and flow of enquiry.
• Work with ED/GM in representing the business to the local community.
• All business-related tasks within reasonable scope of the role.

Essential Skills & Experience:

• Educated to A-level standard or equivalent. Business/even qualification preferred.
• At least 2-years working in a business or commercial coordination role, or as a business developer wanting to move into coordination.
• Highly organised, with the ability to manage multiple projects in a multi-stakeholder environment, to tight timescales.
• Client and account management experience
• The ability and flare to showcase a site or an event for business show rounds
• Proven experience in working with multiple teams, coming together to provide a high-quality service acting as the point-person on-site to ensure high-quality service delivery.
• Numerate, with good IT skills including MS Office products.
• Affable and presentable, with experience in working with high-value clients, with a proven ability to engender trust and respect.
• Self-starting and tenacious, with a can-do attitude turning your hand to any reasonable project or activity.
• Previous effective sales experience an advantage.

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences.We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.