Business Consultant - Market Experience Ireland

JR United Kingdom; Ipswich; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

A leading company is seeking a Business Consultant to enhance their UMAX solution and engage with customers in the Irish energy market. This role requires strong analytical abilities, excellent communication skills, and significant experience in ERP/CRM projects. Work involves ensuring customer needs are met and providing guidance in a fast-paced, dynamic environment.

Benefits

Flexible hybrid working options

Career development programs

Fun activities focused on wellbeing

Qualifications

• Strong analytical skills and in-depth knowledge of the Irish energy market.
• At least 5 years' experience as a Business/Functional Consultant.
• Expertise in identifying business requirements and understanding customers' business processes.

Responsibilities

• Manage customer expectations and support functional experts.
• Attend workshops & meetings with customers onsite.
• Identify risk areas and deliver high-quality consulting services.

Skills

Analytical Skills

Business Process Management

Communication Skills

Problem-Solving Mentality

Customer-Oriented

Education

Master's Degree or Equivalent Experience

Job description

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Business Consultant - Market Experience Ireland, Ipswich

Client:

Itineris

Location:

Job Category:

Other

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EU work permit required:

Yes

Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

There’s a saying at Itineris: Together goes a long way. And we live by that. Whether your job is translating our customers’ needs into the best software, selling, coding, or keeping our business running smoothly, we’re united by the same mission: growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers.

Function:

The Business Consultant will work for the customer and the Itineris project and service delivery teams. They will be responsible for the success of the UMAX solution by ensuring customers’ needs are managed, from a business and market regulations perspective. The Business Consultant will focus on providing relevant business and market guidance to our application consultants and will support mediation decisions with the customer business.

The role is based in Ghent (Sint-Denijs-Westrem), UK or EIR and requires experience in the Irish market, both ROI and NIE, with ERP implementation experience considered a plus.

UMAX is the brand name of our software solution for water and energy utilities. It automates their business processes and enables them to better engage with their customers. UMAX is a cloud-based solution, built on the Microsoft Dynamics 365 platform.

As our Business Consultant with market experience (EIR), you…

• Are the link between Business and IT as a business-focused analyst.
• Manage customer expectations and support functional experts to ensure business needs are translated into functional requirements.
• Attend workshops & meetings with customers onsite.
• Provide feedback to product development, sales, and marketing.
• Contribute to the evolution of the standard UMAX solution to go to market.
• Collaborate closely and develop strong relationships with clients, sales, pre-sales, product, and project delivery teams.
• Participate in project progress meetings and proactively identify risk areas.
• Apply expertise to deliver high-quality consulting services to new and existing customers.
• Work with Itineris consultants to upskill in line with industry best practices, especially regarding the energy market in Ireland (ROI & NIE).
• Continuously develop and extend your knowledge within the Utility market, particularly in Ireland, and transfer knowledge to colleagues.

What you bring

• Strong analytical skills (master’s degree or equivalent through experience).
• In-depth knowledge of the Irish energy market.
• At least +5 years’ experience as a Business/Functional Consultant, preferably in large, complex ERP/CRM projects.
• Expertise in identifying business requirements and a good understanding of customers’ business processes.
• Skilled in Business Process management.
• Excellent communication skills in English, with Dutch as a plus.
• Willing to travel depending on project phase.
• A team player with a problem-solving mentality.
• Hands-on, proactive, and quality-driven.
• Customer-oriented and adaptable to fast-paced environments.

What we offer

• A fast-growing international environment with offices in Ghent, London, and Atlanta.
• Work with future-ready water and energy companies and build utility expertise.
• Internal mobility and career development programs.
• An entrepreneurial environment with a direct impact on growth.
• An open culture that values breaks and wellbeing.
• Onboarding, learning, and buddy programs.
• Flexible hybrid working options.
• Fun activities focused on sports, celebrations, and wellbeing.